Bad traders

How much money we talking about again?

was a couple of hundred sheets at least i think

good luck @haveo

About £550...

Cheers @jonny

Did you pay with a credit card? If so, fuck PayPal - Consumer Credit Act it.

This is epic, can't believe how many hoops you have jumped through. good luck with resolving.

You should record these phone calls you are having with paypal so you have a catalog of evidence regarding the total inconsistency and bullshit they have been giving you. Will come in handy if you need to escalate things in the future.

There's often an individual thread for retailers.

Not sure if there is for Winstanley: if not, start one.

And yes, they're shit.

Found it.

https://www.lfgss.com/conversations/146843/

Elaborate?

*edit, just saw other thread

anyone had dealings with @Mirky87? I paypalled him (as Friends and Family, my bad) £40 three weeks ago and haven't received anything, despite a bunch of messages and an excuse about his intern.

They have been mentioned several time in the past 5 years, I forget where.

Why did you pay through friends and family, did he ask specifically? Im sure paying an extra £1.60 through goods,etc is not a massive deterrent

Failed again :~(

With 82 conversations and nearly 1000 comments, if he was a scum bag i'd have thought he'd have been chased out of here by now...
Perhaps his intern is rubbish, but then what is he doing giving personal posting duties to his intern? Not the best "work experience" I can think of.
I'd keep pestering if I were you.

WTF now?

Can you not have someone you know contact them are your 'legal representative'? Should it not make them turn in your favor a bit more?

I think I need an intern for posting new conversations - I have 5 times the comments but much less threads started...

He's clearly a "seller", but therefore even more likely he'd have been called out for being dodgy by now.
I need an intern to make my lunch in the morning. All my ham's going off cos i'm always running late.

Failed again :~(

Christ! Did you get a chance to record the phone call?

I'm trying to think what other routes do you have - Is there a governing body who regulates Paypal?

What was the reason for your claim/appeal being denied?

@Pifko rang them again this morning (forgot to record it again.. Though I think whenever you talk to them on the phone, the operator adds notes on what they and I have discussed), once again they said I should of won the appeal. They said they are going to pass it on to one of their managerial staff who will sort it. They said they'd call or email me later today but so far I've had nothing.

From what they are saying, I should definitely be given my money back, and the appeals team are missing something or just fucking up. It'll probably just be a back and forth until it's finally closed in my favor.

@farewell all it says is that they were unable to track my shipment, which is crap because every single person in the claims department has been able to go online and see that it has been in customs for a month.

I'm exhausted just reading all your efforts. Hope it comes out in your favour quickly, they should be paying extra for the epic pain in the arse it's been.

Record people's first and lasts names, who you speak to. Ask their direct managers first and last name, record it. Ask the claims department people's names. Find them on LinkedIn connect with them, send them message this is such and such, we talked, nothing happened. Ask them what's next. Send them all daily messages. Find FB and LinkedIn pages for PayPal and post daily questions and status updates. Create a fucking buzz, this ain't gonna happen through lfgss exclusively

Stop talking only to first line support. Their job is to tell you same thing over and over to keep you down. Speak to second line, claims dept, managers. As I think TM said, make it a problem for them, don't be fucking nice boy! Ask for something to happen WHILE YPU HANG ON THE LINE. I mean, they were already kicking you back n forth for weeks. Make it personal, say you need this 500 quid for such and such and they specifically - call them by name - are not letting you have it and they need to fix it while you're on the line. Don't give up for the same shit over and over

Some sound advice here, I'm far to nice haha it's my downfall.

Howeverrrrr, guess who just got a tonne of money added into there PayPal

Brrrrrap!