Wiggle are being Nobs

hhhmmm a package arrived today from Wiggle for my Mum, think it's an xmas gift for me...
Or if she's bought herself a brooks saddle then I'm fucked.

Wiggle, why use a bunch of inept cretinous dishonest cunts to do your deliveries?

I ordered a bleed kit and related gubbins so I could sort out the brakes on the MTB before going on holiday. I paid a premium for next day delivery.

There was a text message saying the bits would arrive between 1and 4 pm at my place of work. Come 5 pm the parcel had not arrived, and there is now a note on the tracking system stating I declined delivery at 6pm.

You utterly useless cunts, we were still open at 6pm, no one ever attempted to deliver the package.

well to be fair, that's the delivery service not Wiggle. They use what's cheapest as most people opt not to pay for premium delivery.

I've had all sorts of delivery bullshit over the years. My favourite was when the delivery company first claimed they couldn't find the address, then claimed there was no one there. This was to the National Audit Office. Not exactly a small house in the middle of a mountain range.

No, I paid Wiggle for next day delivery. Delivery should actually be attempted, it is Wiggle's responsibility to use a reliable service, or they are likely to piss off their customers.

Careful with next-day delivery statements as well. Thanks to Amazon, "next day" seems to only mean next-day after they ship it. Not actually next day

I got an email yesterday saying it had been shipped, and I had the text telling me it was going to be delivered between 1 and 4 pm today.

it is Wiggle's responsibility to use a reliable service

I'm sure they would, if there was one. I've had delivery status reports of 'consignee not present' from pretty much all of them at least once, no card through the door and attempted delivery times reported are times when I've been at home. Pay peanuts, get monkeys. Overnight drivers get four fifths of fuck all per drop.

Have you voiced this to Wiggle? I'd expect some arse kissing from them.

At minimum, a refund of the premium shipping payment, since they haven't provided what you paid for.

Is there actually a delivery company that isn't a clusterfuck of hateful incompetence?

Worked in retail some years ago and after ditching Amtrak we started paying (charging) more to use UPS because they were supposed to be good.

After they would occasionally just not turn up for collections from our depot, and would do things like leaving £2500 keyboards out in people's front gardens in the rain, we started sending any orders within zones 1-4 via minicab.

Also their central London depot was well renouned for being some kind of black hole where items could just disappear, even off the system.

It depends on the branch. The Parcel Force/Post office up here is good. Interlink and City Link have a reputation for leaving cards without knocking.

I know people who have no problems with Yodel.

they've been ok for me. on one iffy order i got store credit, which i then wasted on shit i didn't need, but hey. on another note though, restrap are being shit. thank god for paypal non-receipt claims.

^
a thread for questions, feedback, customer service issues and product news for Restrap.

**Is there actually a delivery company that isn't a clusterfuck of hateful incompetence?
**
Worked in retail some years ago and after ditching Amtrak we started paying (charging) more to use UPS because they were supposed to be good.

After they would occasionally just not turn up for collections from our depot, and would do things like leaving £2500 keyboards out in people's front gardens in the rain, we started sending any orders within zones 1-4 via minicab.

Ive not had much bad experiece with delivery companies but mobile phone companies all seem to be cunts, its like a secret agreement among them

Is there actually a delivery company that isn't a clusterfuck of hateful incompetence?

No, but as I said its peanuts and monkeys. If you're lucky, you get a good monkey. The regular driver on my City Link route is pretty good, so I get good service from Wiggle, but the DHL route is clearly driven by an idle fucker, so most stuff from Germany has to be picked up from the depot after they've pretended to get somewhere near my house.

Utter Cunts

On 30 May 2013, at 10:17, sales@wiggle.co.uk wrote:

Hello DJ

Your order, 5389722206 has been returned to us by our courier. We will refund you shortly to your original payment method, please feel free to place a new order for the goods. **Some courier returns are caused by incorrect address details, we recommend that you double check your delivery address for future orders to help avoid any further unwanted returns. **Sorry for any inconvenience caused.

You have been refunded to your original payment method.

You may need to log into your PayPal account in order to accept any payments made during the processing of your return order.

You can find our full returns terms & conditions here: www.wiggle.co.uk/h/option/ReturnsProcedure

Yours

Wiggle Customer Services

Dear Wiggle Customer Services

The address I gave for you to deliver to is correct. I think the patronising tone of your email may have lost you a customer.

Cheers

DJ

Didn't seem patronising, they are just drawing attention to the one potential failure mode which you can address (no pun intended)

Stop being such a cunt.

Rather than take responsibility they insinuated the fault was with me for giving an incorrect address, not exactly a great way to maintain my custom, especially when the address given was correct and their courier lied about attempting a delivery.

^^Do you work for UKMail?

Didn't seem patronising, they are just drawing attention to the one potential failure mode which you can address (no pun intended)

Stop being such a cunt.

this, although c*nt is a bit harsh

Rather than take responsibility they insinuated the fault was with me for giving an incorrect address, not exactly a great way to maintain my custom, especially when the address given was correct and their courier lied about attempting a delivery.

They weren't blaming you, just advising you to check the only thing you could fix, because they don't know why the delivery failed and they have no way of checking that your address is correct, only that they shipped it to the address you gave them. People do make mistakes when typing their addresses into web form, it only inconveniences you if that's what happened and you're too arrogant to double check.

^^Do you work for UKMail?

No, they are even bigger cunts than you :-)

Rather than take responsibility they insinuated the fault was with me for giving an incorrect address, not exactly a great way to maintain my custom, especially when the address given was correct and their courier lied about attempting a delivery.

The courier told them that the address could not be found - fault lie in courier's inability to find your hamlet.

WTF?

"Please kindly confirm the full address where your parcel should have been delivered.

Please also accept my apologies for any inconvenience caused.

Regards

Andreia"

It was the address in my order!

Your courier claimed the parcel was refused. This is nonsense as the delivery was to my place of work and there were about 10 of us working there that day.

I am finding your lack of acceptance that the problem lies with yourselves and your choice of courier extremely frustrating.

Strangely I know of two other people who have recently paid for next day delivery from yourselves and it has not happened.

Are you getting the picture? Your service is failing your customers.

This continued debate around the matter is not engendering any good will at my end.

Bit cheeky you now have to unselect the non free postage option as it's set to default. Cheeky.