Wiggle are being Nobs

I was about to post how great SJS is for shipping my klick-fix adapter in 3 days but its missing
the screws and key :-/

It can't have been that heavy, Wiganwill is clearly a pouffe. that said, I chair his disappointment with Mosquito.

Steady on

Wen Jian, I suspect that Will is off his rocker.

You and upholstery Clive, not a subject upon which you should invite comment.
By the way, it should be 'knobs' shouldn't it?

Settee on

I fixed that for you. Pity the bike shop couldn't - but then they probably didn't have the right stools.

I've used wiggle tons, usually really good. Just ordered a bike though them for the first time last Wednesday. Wasn't expecting it until next week, but they've said it'll be here around 26th / 27th May! Crazy!

Apparently they're waiting for the workshop to ask me "security questions". No idea what that means!

I'm not really complaining, the bike was 40% off.

bought a bike from wiggle about 6 weeks ago and as i live 5mins walk from them they asked if i would like to collect it was ready the day after i ordered it! i was told to phone the workshop when i was out side and they would bring it out to me, which i did and was left stood around outside for over an hour. the free complimentary tool kit was missing i emailed them to tell them as i had received an email asking me to review the bike and the free complimentary tool kit i got a reply in less than 10mins full of apologies and was told one would be sent straight away that was 3 weeks ago and im still waiting. cant really complain the bike was 45% off

Lazy cunts. If you're only 5 minutes away they could have walked it round to you!

They've been telling me for months they are going to pop over and sort out the grouting in the downstairs loo but they never have. Though to be fair it was a similar story when I asked Chain Reaction to have a look at the kitchen cupboards. I think all bike shops promise more than they can deliver at times.

the free toolkit is a second rate pedal spanner and 3 allen keys, i really wouldnt loose any sleep over not having it!

But its * FREE * and im a tight fucker!! people think its my bike thats squeaking but its me im that tight To be honest i couldnt give a shit about the tool kit but if they say they are going to do something then they should really carry it out.

Did someone just squeak?

me :)

It sounded more like a bike, to be honest. :)

I used to use Wiggle a fair bit, but don't anymore purely because their prices aren't competitive with other web shops. I don't have a good lbs near me, so preferred shopping order now is :-

If they have it in stock local Evans price matching ribble/shiny bikes -> shiny bikes -> ribble

Or velosolo for SS/FG bits and pieces, have had nothing but joy dealing with them.

i will just have to repay the favor and miss bits out the next time they order workshop stands from me then take a month or three to send them the missing parts * have some of that wiggle*

bought a bike from wiggle about 6 weeks ago and as i live 5mins walk from them they asked if i would like to collect it was ready the day after i ordered it! i was told to phone the workshop when i was out side and they would bring it out to me, which i did and was left stood around outside for over an hour. the free complimentary tool kit was missing i emailed them to tell them as i had received an email asking me to review the bike and the free complimentary tool kit i got a reply in less than 10mins full of apologies and was told one would be sent straight away that was 3 weeks ago and im still waiting. cant really complain the bike was 45% off

Really? I live in southsea, and they explicitly say that you can't collect from them... Wish they would sort out a proper collection service.

i did mention that to them when they phoned and asked if i would like to collect as there would be less chance of the bike going missing or getting damaged as it wouldnt be going in the post!!

they also forgot my FREE sample of the energy drink that is mentioned in the invoice!!! :)

So...I emailed Wiggle on 25th September telling them that my frame creaked. If you pushed the top tube and down tube together in your hands it creaked. Bummer.

They said I could return the frame. I boxed and returned it and waited. Gently annoyed not to have received confirmation that they'd received the frame (as promised) I emailed them. They had it (7th October) and it was in a queue for assessment. They'd let me know asap.

11th Oct I email for update. They say “they returned your frame to our supplier we're just awaiting for their assessment”. Brilliant. Thanks for letting me know, I think. They'll obviously let me know asap what they say...

18th Oct again I mail for update. 19th Oct email from them saying “before they proceed with a warranty claim they're insisting on return of the complete bike”. Grrr. So I package all the bits and send them back. I've now spent ~ £60 on shipping.

For 2 months (nearly 3 months since original contact) I chase them and every time I contact them they say they are waiting for news from the supplier. In the week before Xmas finally, they say, OK, pick a bike of same value and we'll send it out, should be with you before Xmas. Amazing.

This is where it gets interesting...

Later that day, they email me saying – it turns out that you are not the original owner and so the warranty is void and your bike will be returned to you. Brilliant. They have contacted the account holder to ask if he is the owner.

So, original owner? I bought the bike second hand (it was a year old), the original owner claimed not to know about the creak and said I could return it to Wiggle on his behalf as I had all the paper work. That's what I'd done.

So after Xmas I email Wiggle asking what's happening. Finally a manager gets involved and says that I should contact their supplier (Raleigh) directly and gives me their details. I speak to a very helpful man there who is surprised to hear from me (Wiggle apparently shouldn't have given me his details) and apologetic that I had had this wait. He then tells me that they only received the bike from Wiggle on 7th December, 2 months after I sent it to Wiggle! He says the bike is now in Germany with the manufacturer (Corratec) who are assessing it...

12th Jan I email Wiggle to let them know the useful information I'd got from Raleigh and ask why they'd told me for nearly 2 months that their supplier was assessing it when they still had it in their workshop. Also why had they waited 3 months before emailing the account holder.

13th Jan Wiggle email the original owner saying that the bike I chose before Xmas is packed and ready for dispatch. Amazing I think, bit miffed they'd not told me directly though.

18th Jan Wiggle email me saying that the delay had been because they were waiting for a return number from Raleigh, nothing about having misinformed me about it having been returned months previously. They said that the original owner had informed them that they were no longer the owner. Note: there was no mention of the bike that they had informed the original owner was being dispatched.

So...God I'm bored of this, thanks for sticking with me if you're still reading. I email them asking what's with the bike dispatch emails etc. They claim they have never had warranty return from someone who is not the original owner before (Really?). They do not tell me why they didn't email the original account holder at the start of the process rather than waiting 3 months. They tell me that the emails on 13th Jan about the bike being ready for dispatch were from the order made on 19th Dec and had been processed by mistake. Amazing. Does it normally take them a month to get a bike built and ready for dispatch?

So, despite 4 months of messing me around, lying about where the bike is, never once emailing me with any information unless I email them first, mistakenly emailing the owner saying that a replacement is ready they still won't take any responsibility for the situation. And I'm still without a bike.

Can anyone beat this epic (and ongoing...) tale of woe?

Unfortunately most warranty agreements read 'original owner only' I'm surprised you got that far... That said if you'd have gone via the original owner I' certain you'd have had a similar experience.

Yeah I know what you mean. If they'd checked at the start, returned the frame to me, I'd returned it to the original owner who'd returned it to them the situation would be the same but would have taken a month longer. Unbelievable. The don't give a monkeys either way.

tl;dr

tl;dr

Thanks for your time.