Shit Jersey on eBay - advice please

seller =
refund the money and end it and write the stock off. save face etc etc. You cannot win sometimes with some customers.

buyer =
quit your moaning and bitching and get over it ffs, it's only a £10.

Oi! Read this ^^^ advice again. It's right.

a) I'm a retailer and sometimes you just have to put up with the 'no-I-never-wore-it-i-don't-know-how-it-got-a-fagburn-and-red-wine-stain-on-it' customers. Maybe it's a dodgy top, maybe not, but you have to suck it up. Far better to give him a new top and have that show up when someone googles you than the current argument.

b) I really fucking hate those customers.

c) Really - what do you expect for a tenner. Buy cheap, buy twice.

+1. Risking your whole eBay businesses reputation, with a forum full of people who buy from you, is just stupid.

At the same time buying a £10 vintage top from eBay which falls apart is hardly surprising. Vintage stuff is not like new stuff - you buy it and hope for the best. You can't blame the seller if it later falls apart.

+1. Risking your whole eBay businesses reputation, with a forum full of people who buy from you, is just stupid.

At the same time buying a £10 vintage top from eBay which falls apart is hardly surprising. Vintage stuff is not like new stuff - you buy it and hope for the best. You can't blame the seller if it later falls apart.

Agreed but by all accounts it didn't fall apart later, it fell apart after the first wash!!

At the same time buying a £10 vintage top from eBay which falls apart is hardly surprising. Vintage stuff is not like new stuff - you buy it and hope for the best. You can't blame the seller if it later falls apart.
i know i am being a pedantic on this thread but oh well, might as well reply. . . i think that if it cant handle wearing once while a 99p top from primark can that it is of poor quality

I have printed off this thread and will be informing eBay and Paypal of this as its pretty vindictive.
YOUR A C U N FUCKING T
@provenrad below your a twat

I would still buy from cycletopsuk.
It's tough to run an ebay business, and 100% good feedback when selling vintage stuff must be almost impossible!

Just trying to give a heads-up to purchasers of the difference between "cycling 'replica jerseys'" and "replica 'cycling jerseys'". IYSWIM

We like to think that we put our customers first.

I'd like to think that too, but it doesn't seem true.

I'd like to think that too, but it doesn't seem true.
Brilliant. . .

cyclingtopsuk - Google Search

5th result down. . .

i was design manager for next menswear for about a zillion years, once, we had to re- upholster a ferrari, with white leather, because the owner wore a next belt in it and it left some stains ( boll*cks!!)
you are required by law to be responsible for what you sell...... htfu !!
pay up or ship out, or get taken to court, where you WILL lose !!!!!
I SHIT YOU NOT !

I would still buy from cycletopsuk.
It's tough to run an ebay business, and 100% good feedback when selling vintage stuff must be almost impossible!

Just trying to give a heads-up to purchasers of the difference between "cycling 'replica jerseys'" and "replica 'cycling jerseys'". IYSWIM

It is tough, some of the jerseys can be 30 years old so isting them can be a nightmare.

It also means, that we make human errors e.g slightly size a jersey wrong etc. If we do this we provide full refunds 100% of the time.

The issue with this was that we sent a perfectly good jersey to the buyer. It arrived and he was happy with it as he wore it. He then somehow damaged it and expected us to provide a refund. You wouldn't believe the amount of people who damage goods just to be able to return them leaving us out of pocket and with damaged goods. We have to draw the line somewhere.

If you buy a jersey from a sports shop on the high street and try to return it having washed and worn it, they won't accept it, so nor can we.

As usual bad news travels faster than good news. There are more people on this thread with positive experiences of our goods than bad ones, but they get ignored.

I think the seller is way more in the wrong than you are - lacking somewhat in basic customer service skills.

The thing is fabrics can age badly - your jersey might have been fine at the time, but twenty years in a cupboard can be bad for fabric.

i know i am being a pedantic on this thread but oh well, might as well reply. . . i think that if it cant handle wearing once while a 99p top from primark can that it is of poor quality

http://www.google.co.uk/search?q=cyclingtopsuk&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a

5th result down. . .

Good work! Cheers for that, free google ranking!!

Good work! Cheers for that, free google ranking!!
my pleasure. . . i like how your a lot more courteous on the forum than via email . . .

Yep, sale of goods act applies as far as I know to eBay sellers. So the goods need to be 'of satisfactory quality' and last 'a reasonable amount of time'. The law really protects the consumer in this area.

If you're that annoyed Will take him to the small claims court, you can do it online now. By the sound of things you'd probably win.

Seriously Cyclingtopsuk, this is why you should HTFU and give him a refund. If your business model doesn't allow for compensating customers on the odd occasion, charge more.

i was design manager for next menswear for about a zillion years, once, we had to re- upholster a ferrari, with white leather, because the owner wore a next belt in it and it left some stains ( boll*cks!!)
you are required by law to be responsible for what you sell...... htfu !!
pay up or ship out, or get taken to court, where you WILL lose !!!!!
I SHIT YOU NOT !

I think the seller is way more in the wrong than you are - lacking somewhat in basic customer service skills.

i think thats being polite.

I'm amazed by this...

+1

+1. Well if you can do it Balki so can I...

I think the seller is way more in the wrong than you are - lacking somewhat in basic customer service skills.

The thing is fabrics can age badly - your jersey might have been fine at the time, but twenty years in a cupboard can be bad for fabric.

you can do it balki

+1

;)

lmao at balki - u always make me laugh, you posts are freaking hilarious!
same to fox :) cheers, dont reckon its really worth that much hassle though, shit experience on ebay and telling people about it is probably going to effect peoples decisions on whether to buy from him or not, i know i wont (and not only because he blocked me xD) because he has been a horrific time waster . . . i mean i can understand after about 5 washes it starting to fade, i wouldnt be suprised honsetly but in the condition it was in after a wash is daylight robbery. . .

If you buy a jersey from a sports shop on the high street and try to return it having washed and worn it, they won't accept it, so nor can we.

Yes they will.

Especially if it has fallen apart, or the colours run etc and you have a receipt showing that it is only a recent purchase.

my pleasure. . . i like how your a lot more courteous on the forum than via email . . .

We have not changed our approach nor demeanor via email or on the forum unlike your 'colourful' adjectives on here.

We only came on here out of curiosity but the phantom ebay account saga was a step too far imo.

In various customer service roles i have had i can't ever remember this sort of thing happening - a vendor just calling a customer a liar and thinking thats where it ends- and over £10 too!
Maybe i've just worked in the wrong places, but the customer is always right (even when they're wrong).

Some of you guys know me. I run the eBay shop Convicts of the Road and I was the geezer on the lurid Eddy Merckx on Fresh's vintage jersey ride last week.

Generally speaking, most vintage jerseys are very well made - they're from a time before far east mass production and they've lasted this long because they're hard wearing.

I know from experience how hard it is to run a vintage clothing business on eBay. I'm a believer in karma so I'm not going to lay the boot in here.

Our feedback is usually around 99.9% positive with a 4.9 for item description. I say 'usually' because you obviously won't keep everyone happy and our philosophy is that every day you're a day closer to your next neg. Its unavoidable on eBay so you just have to do your best.

What I will say is that I agree with Villa-Ru above - the customer's always right no matter how daft you personally think they're being. We've never once refused a refund in three years, not even for sizing when we put detailed dimensions in the listing. What's the point in winning the argument if you lose future business?

The second point is that its better to be honest about what you're selling. If something has a fault we don't grade it as 'very good' - we say what the fault is and grade it accordingly. If you do something different then you open yourself up to a whole heap of problems.

We're obviously human and we do make mistakes and miss things every now and then, but I think that the best test of a business's customer service is how they react when things go wrong rather than when things go right.

We have not changed our approach nor demeanor via email or on the forum unlike your 'colourful' adjectives on here.

We only came on here out of curiosity but the phantom ebay account saga was a step too far imo.
have a done it? no. . . will i? no . . . some people cant appreciate a joke . . .

Welcome to the thread, Puncheur... I hope this kicks off.