Energy Suppliers, Suppliers of Energy. Gas / Electric

17p an hour over a year is a decent saving!

Edit - just realised it’s only limited hours, not every hour : (

Considering the cost of energy, that 17p is probably just from not using it rather than a reward. We’re signed up to that but we use so little it would be hard to reduce by 20%

Lol. If we cut down more than this I think we’d have to live in darkness for the next session.

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We had the lights off!

We would normally be cooking between 5-6pm, so we shifted when we had dinner that night, and during 5-6pm we were sitting down for a read with pretty much everything turned off apart from the light in that room.

Everyone who took part saved 108MWh compared to their normal usage, which octopus claim is the equivalent of needing one less gas power plant.

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Wow nice!

Anyone else having trouble viewing smart meter usage data on British Gas account?

It is literally the worst time to be having technical issues - when gas is so expensive you want to have a handle on monitoring it.

Similar problem with Eon next, gas meter doesn't show a reading (and hasn't since August), doesn't send readings to them either.
I've been told by several customer service staff to press the Ok button for X seconds, press twice again, that'll take me to the join menu, no it fucking won't, as I told them in September, it's faulty, which bit of faulty do they not understand?
Anyway, got another email today saying that the metering team say the following will definitely reconnect the meter....hold the Ok button for X seconds , press the Ok button twice....oh dear god!
Just sent an email to customer complaints, not that I expect anything to be resolved, they better do summat soon, I move out in two weeks.
Good luck getting yours sorted.

Has anyone using Octopus had their results of last week saver session, I just get an error message when clicking through on the link.

Customer services at Eon next got back in touch.....
They can confirm that they can't get readings from my gas meter, and if I could be so kind as to give them a manual reading?
Erm, no I can't do that because the meter is fucked!

That was Saturday morning, today's email reply.....

Hi, we've managed to get a reading from your meter, and have updated your account.
So your electric balance is up to date, could you please send us a gas reading, then we can update that too.

I don't know whether to laugh or cry.
So inept, they can't even read an email properly.

Apparently Eon understand I'm frustrated by their inability to resolve my gas meter problem.
Excellent, just fuckin sort it then.

To cap it all, the latest customer service advisor (whom I'm currently in a WhatsApp chat with) to get involved signs off with a unicorn emoji after her name. How cute!

signs off with a unicorn emoji

Symbolising the rarity of getting hold of customer service?

Seeing lots of smart meters are a scam/conspiracy etc. videos doing the rounds on TikTok, Twitter etc.

How do people not understand how they work? Begs the question have these same people ever stood and watched traditional meters to see the dials change? I think not

Yep, email came through explaining that they had some delays with a particular type of meter but think it's sorted now

How do people not understand

Have you met people

Oh good point, yeah 😑

Never thought of it that way, you could be onto something.

Met a friend in a cafe I know today. They're "celebrating" being open for 3 years, by opening 7 days a week and in the evenings.

Their electric has gone from 200 a month, to 2,000. And the bar over road (which is now up for sale after being open less than a year): 3k to 15k.

Words fail me.

So i just had an email from Bulb regarding octopus and nothing much changing, had a look at the tariffs on octopus and they have a few economy 7 tariffs that are way cheaper for the night rate (12p instead of nearly 30p) and a bit more for the daytime rate. can i swap to octopus from Bulb? are they taking new customers?
I’m hopefully only here for another few months and this would mean i could heat my flat/hot water and pay a fair bit less. this nighttime use is the big part of winter bills and my partner will be living here and i’m going to have to crank the heating up and not have horrific bills.

Not sure if you can swap but here’s my referral link if you want it. £50 credit for each of us if it works: https://share.octopus.energy/noble-lion-647

Eon Next finally admitted defeat trying to get a reading from my gas meter, they've decided an engineer needs to come round and have a look....on the 16th of January. Not a problem, unless you factor in that I moved out on Friday just gone.

£410 throughout December this month with Bulb. Immediately got the hump when the email stated that estimated meter readings had been used, despite meter readings being sent on time.

After looking at the bill though, it appears they have used my readings. Strange.

Octopus Energy are doing their tracker tariff again, based on wholesale prices.
With wholescale prices being lower at the moment, this represents a pretty big saving at the moment - (e.g. 24.01p/kWh for electricity and 6.62p/kWh for gas for me in Hampshire today).
Compared to the average of 34p/kWh for electricity and 10p/kwh for gas that is pretty standard.

As it is a tracker, it can fluctuate, but looks low at the moment, and expected to be lower than the above prices. Also can switch on and off it with 5 minutes notice.

The energy price guarantee doesn't apply when the price is below the 34p / 10.3p prices, but will kick in when the tracker prices hit that level, so the tracker is a bit of a no brainer because currently any tracker prices up to 51.9p/kwh for electricity and 17p/kwh for gas would be reduced down to 34p / 10.3p anyway.

The EPG offers 17.9p/kwh discount against electricity and 6.7p/kwh discount against gas.

Need to keep an eye on it, because there is a maximum cap at 100p/kwh and 30p/kwh for gas.

Lots of numbers going on here ^ what's the risk of switching from standard capped tariff?

Will the EPG step in if prices go up?

All on the FAQ page - https://octopus.energy/tracker-faqs/