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I have contacted both my forwarder (which I had worked with for a couple of years now and didn't have any issues) and they responded that they don't have packages with these tracking numbers and contacted planet x (which I had also worked with on numerous occasions in the past and pretty much every order didn't have something in stock and/or had been delayed in shipping for unknown reasons) and they were unable to give me all the details required to find the package or even proof that they were shipped. And I probably should mention that they have shipped packages with question marks instead on my name and addressed my package to another person once. I wouldn't have even considered contacting their consumer support if they would have provided correct tracking before hand. Even though they might not be obligated to do so it is just simple common sense to do it the correct way. I have immediately closed PayPal dispute and called my bank to cancel their charge-back after I found the packages.
I am just glad that I was able to resolve this issue (not planet x). Yet I will never shop with them again and don't advise anyone to.
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When I read threads like these I really miss working for the CS department of an e-commerce company.
My fave moments:
-conspiracy theories ("it's a scam!")
-naming of the employee on the internet, although he's unlikely to be the one who fucked-up your order. I guess by making things personal you feel empowered or something.
-Annoyance that the forum is not rallying with you. -
^ You're a sports thong etc.
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Y?
Clockwise
who22
Lolo
deleted
TM
Scilly.SuffolkAbout
Planet X scamming
Posted by
@buckzorz
The fail is strong in this one