-
Fuck em
"Robust" does not mean that a p2m unit has to endure an impact or chain drop. It is not our responsibility/ We are not responsible for that.
This is an assembly problem, especially since you are driving a single version.
An example would be a carbon frame: If there is a chain suck, nobody will say that the frame is not designed for this application. -
That says it's only designed for offroad ridging though - riding is obviously outside the spec ;)
-
In the UK the usual thing is whether the goods are of a reasonable quality. If you've used it in some way that is unreasonable (riding across Antarctica in winter for example) then you might be screwed but if it's riding within normal boundaries, they'll struggle to argue. There's also a European Small Claims court which you could hurry up and threaten them with if you bought direct. I'd imagine a UK court would be happy to order them to pay you.
-
Just received a 4iiii precision pro (dual sided) and am a little unsure on how to set it up on a garmin edge 810 and also on zwift.
Both seem to want to link to one side or the other, but not both.
I've enabled the 3rd party sharing (which is only in the left side settings) in the 4iiii app, but does that mean I connect to the left side on garmin/zwift?
-
Avoid Quarq like the plague.
I have one that's 2 years 8 months old. It's not been used excessively as its on a bike that I use infrequently (a road bike, and I'm always off road these days given the option).
Anyway, about 10 days ago I was using it and it was giving its usual consistent output in line with perceived effort, then suddenly it was reading in excess of 1000w "just riding along". I tried a few things, recalibration, factory reset, removing batteries etc. No joy.
Contacted Quarq for tips on how to rectify it, sent them files and info. Long story short they said it's unrepairable. No explanation, no apology, just a statement that the warranty is 2 years so not covered and its unrepairable. They suggested I contact pro bike kit (where I bought it from) or cyclingpowermeters (their UK service centre.
The suggestion was that PBK might show me some "good will" and CPMs might be able to offer a solution.
Why should PBK offer me good will when they wouldn't? Felt like they were throwing PBK under the bus, passing the buck.
And why do they expect CPMs to repair an unrepairable powermeter? It very much felt like they couldn't be bothered and wanted someone else to do their dirty work ie tell me "tough luck mate".
I went back to them, explained that neither of their suggested routes yielded a solution (no surprise there) and said that if I just have to accept that my 2 year 8 month old powermeter is now landfill then that's fine, but wanted to give them one last chance to do the right thing. ie as their design is clearly not fit for purpose (robust enough to last or repairable if it fails) then perhaps they might want to offer a subsidised replacement.
They said "there's nothing more they can do for me". That's fine by me, but given their products aren't up to the job and their after sales support is non existent I'd suggest none of you put yourself in the position where you're a customer of theirs.
I'll be boycotting all SRAM group companies going forward. And I might make a few comments on their IG and twitter posts. Thanks for reading.
-
Thought I'd make a few comments on a couple of recent sramroad instagram posts with quarq products in it.
See screenshot. I got blocked from sramroad IG within minutes and my comments and their reply removed. Seems social media is a one way street for them to ram their marketing BS down our throats. They don't like real life experiences spoiling the gloss.
1 Attachment
-
-
Yeah don't bother with that shit, literally find someone high up and SRAM and get in contact with them directly.
https://www.linkedin.com/company/sram-llc/people/
This guy appears to look after Road
-
Thanks mate. Appreciate that. TBH I can live without the powermeter. Don't really want a repair or replacement now. Quite happy making sure as many people as possible know to avoid them. Might forward my email trail with their warranty department to that Ron bloke just so he can see how they've dealt with it. It's a pretty poor response. Perhaps the pandemic is hitting them hard (like most businesses) and they're taking a harder line with things?
-
their design is clearly not fit for purpose (robust enough to last or repairable if it fails)
You knew it had a two year warranty when you bought it.
You knew that SRAM aren't in the business of taking old models back for discounts on new ones.
You knew that power meters are a rapidly evolving market segment, where versions become obsolete quickly.
You should have known that there is basically no such thing as a power meter repair except for the most trivial failures; since the flyaway cost of a new module is less than the cost of diagnosing, let alone repairing, a failure, all "repairs" consist of replacements, which obviously only works for as long as the model you're using is current.This is not a situation unique to powermeters, many consumer electronics products are essentially non-repairable. It's always best to think of your initial payment not as a durable purchase but as a lease whose duration is the warranty period.
In short, if you'd gone into this with your eyes open in the first place, you wouldn't have your panties in a bunch now.
I'll be boycotting all SRAM group companies going forward
They must be quaking in their boots🙂
-
I'll be boycotting all SRAM group companies going forward.
Join the club. No More SRAM, AKA The Bauke Mollema Principle.
Although to be fair to Quarq, I had a Quarq power meter die just before the 2 year warranty period expired, and they replaced it no problems. The replacement also died just under 2 years after I received it, and they applied the 2 year warranty to the replacement unit as well, and gave me a free upgrade from a Riken to an Elsa unit.
-
Thanks for taking the time to provide such a thorough and insightful reply. And for putting me straight on my poor life choices.
I spend much of my working days dealing with customers who have bought electronic equipment from the company I work for between 10 and 15 years ago that we are now struggling to get spare parts for to keep them going. They will have paid a similar amount to what I paid for my powermeter and yet they feel massively hard done by that we're struggling to get hold of components that are from a product designed over 15 years ago. A UK only niche product, with far fewer unit sales than any powermeter. This is an instrument used multiple times a day as a work tool.
We treat every customer with respect, go the extra yard to try to resolve any fault with their existing product before offering them a discount on a new replacement if we really can't support them with a repair.
As I've already said, I can live without the powermeter. But I find the lack of empathy for their customers very disappointing. Have a nice evening.
skinny
Howard
frankenbike
atz
pascalo
jakemcree
Colm89
yetidamo
gbj_tester
Brommers-
Post a reply
About
Power Meters / Powermeters (SRM, Powertap, Quarq, Ergomo, Vector, Stages, power2max, P2M, 4iii, InPower, Cinch)
Posted by
@hippy
Skimpy. The relevant UK law will apply given that the Brussels Convention would still apply, so you'd be looking at the Consumer Rights Act 2015 (which gives effect to a 2014 EU directive in any event). I think you'd need to look at section 23 of the 2015 Act, which covers rights of repair and replacement.