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• #27
2 months is not BAD either.
Keep in mind that their complaints department is probably non existing. That they have to do some paperwork for the investigation etc etc. The investigation probably takes 2 weeks as a letter is send to driver he has a few days to reply etc. Then all this gets processed and send eventually back to the complaints department.
2 months seems long but really its rough 40 working days
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• #28
Just made a complaint to tfl about a bus driver meeting me at full pelt on Graham rd while overtaking another bus, in my lane with a few feet to spare each side.
Guess it'll be 2 months til I hear something
DJ wrote about a minicab driver - that would have been investigated by the Public Carriage Office on Penton St, bit of a long-winded process. Still, 2 months is still shit.
Your letter regarding buses will go to London Buses customer services - they'll try and resolve within 15 working days .
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• #29
DJ wrote about a minicab driver - that would have been investigated by the Public Carriage Office on Penton St, bit of a long-winded process. Still, 2 months is still shit.
Your letter regarding buses will go to London Buses customer services - they'll try and resolve within 15 working days .
Sweet. Well I'll keep you posted
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• #30
typical TFL
I can't be arsed with letter writing any more. It's a waste of my literary talents. I'm either just letting it go.. Or taking direct action...