Wanted: Any freelance IT guys willing to offer your services..?

Sorry was called into meeting, back on the case.

This IT stuff is proper stressing me out!

Name resolution aint the problem here - sustained download speeds are crap, name resolution issues would only either cause a download to fail or take a long while to start - they dont have any bearing on the actual throughput once a transfer has started.

As Hippy has mentioned this looks very much like a line problem - if it were the router having issues you would also (normally) expect greater latency and packet loss while it struggles to proccess packets. Latency looks fine so either someone/something is using up most of your bandwidth or your SP has throttled it/is having issues.

V doesn't mention downloads, just says it's slow and losing connections

Latency/ packet loss.... slow browsing, losing connection??

i think she should leave all angles open for investigation.. give this thread some legs!

I recommend packing it all back into boxes and going home

Name resolution aint the problem here - sustained download speeds are crap, name resolution issues would only either cause a download to fail or take a long while to start - they dont have any bearing on the actual throughput once a transfer has started.

As Hippy has mentioned this looks very much like a line problem - if it were the router having issues you would also (normally) expect greater latency and packet loss while it struggles to proccess packets. Latency looks fine so either someone/something is using up most of your bandwidth or your SP has throttled it/is having issues.

Bandwith does seem to be the problem. SP apparently looking into it.

Big thanks to everyone for helping me out with this.

Ask them if they provide a net manager style log on - business ISP's often do. Normally give you access to your bandwidth stats - can be useful

I recommend packing it all back into boxes and going home

All I want to do is chuck the damn thing out of the window and go for a beer.

Theres nothing stopping you Wiesia, no need to make a song and dance about it ;p

now where is that video.....................

V doesn't mention downloads, just says it's slow and losing connections

Latency/ packet loss.... slow browsing, losing connection??

i think she should leave all angles open for investigation.. give this thread some legs!

Download. 0.07Mb/s
Upload 0.11Mb/s
Latency. 62 - the latency keeps changing, highest was 120ish

speedtests are download/uploads and look crap as mentioned, latency looks a little high but not bad :)

If can you download network monitoring software such as Wireshark. This should allow you to track all network activity and source any odd behaviour.

If you've got wi-fi going it could be someone freeloading off it.

You really need to be able to get onto the router etc to see whats going on, latency won't really pick much up.

oooh only just seen this, get it sorted?
Sounds like you have an army of botnet zombies griding away ;)