Everything Apple (the Mac heads thread)

Spoke to @mrs_socks and she and @hillbilly are in the market for a new computer, think they would be interested in and around that price...

I have, last I went in the store, I told them I don't care what they have to do, they have 24 hours and I need to be walking out of there with a laptop that I have paid for, works. It worked for about 3 days before issues returned. It's now attempt no.4, I told them this has to be the absolute last time and no more of my time and effort wasted. No.4 so far wasted about an hour of my time over the phone, but no more. I caputured logs as per reuqested and that is it, I am not lifting a finger again. It's starting to feel like I work for them with no pay.

They are holding against the fact that this is already a replacement and not willing to give me another one. Thing is though, the original one that I bought was broken pretty much straight out of the box and I got a retail package replacement under their no quibble return policy within a week... so surly that doesn't count?

Let's see what bullshit they come back with tomorrow as I have both logs and video proving the issue has now been made up, which is what one Apple staff implied before...

If the above weren't then I think me mam might be as well

what the fuck is this photos shit

who wants to look at photos on a white screen

what is it with Mac and their mice? They're so uncomfortable to use for anything other than light use, totally form over function

..basically this.

Nice username, by the way!

:-p

I'm also ordering the MBP this evening with edu discount and upgraded ram, so thanks all for the help!

Crumbled and upgraded the processor as well but still chuffed should be here next week

Looks like iPhoto - i + as shit version of Lightroom. Will be deleting that as soon as Apple no doubt makes me download it.

If you are slow on this sale I'll defo take it when I'm back in July, my wife needs her own laptop and a small Air would be ideal...

.

So got a reply from a senior advisor from Apple and he insists I am to keep capturing data for him until he can pinpoint what the issue is with my Mac. I have already sent him video and a list of times when the blank screen appears... it looks like they are not gonna wanna give me a replacement anytime soon. Anything I can do/say?

I have already told him they have wasted enough of my time trying to fix an issue that they don't even know what is the cause. This guy from apple apparently doesn't consider asking a customer to conciously monitor their Mac and keep capturing data, a waste of time...

They have been blaming the way I use my Mac, for example, having too many windows / apps running at the same time, not doing routine house keeping etc. Last time I checked, a Mac of this specs (2.6ghz, 16GB ram, barely a year old etc) can multitask and are pretty much all singing all dancing... and for the record, the issue presists even after not 1 but 2 clean install...

i like the magicmouse :/

Sounds bloody awful. You might need to go bat shit crazy on them. Get consumer rights involved.

Good luck. Have been reading your plight and it's more than I would of been able to deal with.

(this isn't a joke, by the way)

https://vimeo.com/9261700

Thanks for reading mate, I am more than angry with them but the bottom line is they got my money and I am stuck with whatever they throw at me...

Gonna go through the customer rights law quickly again and maybe quote sth from within when replying to the guy from apple...

Is it actually hardware or software ?
Tried running a linux live DVD/USB for a while to see if it works fine ?

I have a good friend who works on OSX here in SF but has fuck all to do with the hardware

Try and get through to the CEO's office, has worked for me in the past for other stuff... Not sure who you'd have to contact but worth a quick search, sounds like you've exhausted the usual channels... There are a couple of Apple employees on here, maybe they'll chime in shortly...

it replaces iphoto but you can still use good (haha) old iphoto. phew. I use it for sorting all my iphone images

I would quite like to know too... Can any kind souls help to read my email to Cook's office before sending it?

Dear Tim Cook’s office,

It is with regrets that I have to make contact with your office directly with the hope that you can resolve an outstanding issue I have been having for many months with my MBP retina 13inch late 2013 model (serial number: ---).

I originally purchased this mac in Feb 2014. However, issues with its performance shortly appeared around May the same year - Kernel panic, blank screen when wakes up from sleep and rainbow wheel appeared regularly even when doing simple video editing etc. I was finishing my Masters at the time, therefore, I needed a reliable machine to enable me to complete my projects, this has had a negative impact on what I consider a very important period of my life.

I finally managed to bring this Mac to the Apple store in Covent Garden in London; your technician had come to a conclusion that the issues were software related, therefore, we did a complete clean install of the machine in the store and I was sent home with a promise that it should put an end to the issues.

However, the only issue that this visit seems to have resolved is Kernel panic, other issues remains. In additions to this, a new issue appears - my Mac isn’t able to generate thumbnails of images placed on the desktop, it sometimes only only able shows the generic icon of jepgs or whatever file format used.

Due to my busy schedule, I was only able to bring my Mac back to the same store in Feb this year, the technician then said it was definitely hardware related. As a result. the logic board was replaced, together with the screen, which was without my knowledge. I am afraid to say that not only did this repair fail to resolve issues of my Mac, I also now have a broken screen (there is a physical dent on the screen, which means the technician was not careful enough when replacing a screen that I did no authorise).

I then brought my Mac back to the store as soon as the outstanding issues resurfaced within days, your staff at the same store once again took my Mac in for for further testing. When they returned my Mac to me, they told me that they finally got to the bottom of the problem - there is a bug between OS X 10.9.2 - 10.9.5, as there was a memo circulated internally informing staff how to fix it. They were confident that this will put an end to the issues.

However, issues persist, so I decided perhaps it’s time to upgrade to OS X 10.10, as this should get rid of any bug in OS X 10.9. However, with great disappointment, this did not help at all, so I contacted Apple care as per suggested by the senior staff at the Apple store, I got to speak to a senior staff in Ireland. who told me that he would like to dig to the bottom the issue for me.

I told him I have ran out of my patience long ago and that Apple has wasted enough of my time trying to fix an issue that, I believe, you don’t know the cause of. I said I would like to have a replacement machine so I actually get to use a machine that works. He politely refused my request and ask me to forward him evidence of the issues, which I will include for your reference at the end of this email.

It took this senior staff a whole week to reply to my email, which was 6 days longer than what he originally promised over the phone. He told he wanted to me capture data logs and send him such data alongside with my list of times and dates when the issues of blank screen happened, which I did. He finally got back to me last night telling that the log doesn’t go as far back as he would like, which contradicts with what he told me over the phone prior to me capture the data log: I already warned him that I had preformed another clean install and that I am now running 10.10, so data might not go back more than a couple of weeks. He now asks me to capture data logs again when the issues happen again, which is something I am not willing to do, for 2 simple reasons: I have wasted enough of my time trying to help your staff to fix my Mac and so I am not willing to waste anymore. As much as said senior staff doesn’t think asking a customer to monitor their Mac and capture data log is a waste of time, I beg to differ. The other reason being I have paid for a premium product from a company that takes pride in delivering excellent quality of both hardware and software, as well as efficient customer service, Apple has failed me on all counts.

I hereby ask your office to resolve this issues for me as soon as possible in the way of replacing my Mac with a new one. I do not consider this request to be unreasonable considering I have already made 4 attempts in trying to get this current unit fixed. My patience has ran out a long time ago. I will be reminding myself the UK consumers rights legislations and actions would be taken accordingly if I am still not being taken seriously.

There are other customer service issues I would like to bring to your attention, as having been an Apple customer for well over 10 years, I have noticed a drop in the quality in customer service, efficiency of your staff as well as the technician knowledge of your technician staff, both over the phone and in store. All of these imperfections are enough reasons for me to seriously consider not being an Apple customer in the future, my recommendations to our students has been and will always be an honest reflection of my personal experience.

I would be happy to spend time giving you detailed feedback on the above outlined areas once your have resolved issues on my Mac.

ans what title should I use to get their attentions?

"Hey asshole!"