Armourtex

:S just pointing out that Duncan Willis is a director, not necessarily a troll...

I know. I just don't really think it's appropriate, when the overwhelming consensus it that armourtex are good at what they do.

I don't understand why people would rather post a whinge on a forum rather than contact the company involved first. Surely once all other avenues are exhausted then a public slating is acceptable but to do it without giving the company a chance to rectify their mistake or discuss the problem is just too easy.

At least Mr. Willis has had the decency to reply and at least it was easily sorted. (Apart from the new spacing!)

edit Old thread, eh?

apparent director can't spell or capitalise his name, best stick to not replying if you are them, which you hopefully aren't.

apparent director can't spell or capitalise his name, best stick to not replying if you are them, which you hopefully aren't.

Pot, kettle..

i do not run a business that needs to keep a good reputation uhhhhhh, not really sure what your point is? even if the two situations were comparable in any way, hypocrisy does not negate truth you bell

unless you were trying to joke, it's not funny

It's an old from a so I expect it was 126 mm to start off with so 1mm could easily be a messruing error or a small manufacturing error.

My girlfriend's bike;
I managed to fit my old wheel in fine before, and the current wheel goes in on the non drive side, but won't fit in this side.

Suggests he is trying to comapare two different wheels, which might be slightly different sized axles. 3/8th" = 9.5 mm so a 10mm axle is slightly bigger possibly causing the problem. I get the feeling the incompetence may be more on the ops side than Armourtex's side.

I was however slightly worried about having the building burnt down and my brains blown out.

As I read it, the suggestion was to eat your brains, not blow them out. A similar mistake to the "Bend the dropout/ Don't bend the dropout" quandary?

I don't understand why people would rather post a whinge on a forum rather than contact the company involved first. Surely once all other avenues are exhausted then a public slating is acceptable but to do it without giving the company a chance to rectify their mistake or discuss the problem is just too easy.

At least Mr. Willis has had the decency to reply and at least it was easily sorted. (Apart from the new spacing!)

edit Old thread, eh?

I found this thread because I searched Armourtex as I intended on going back there with another frame next week. I had no problems with Armourtex whatsoever, and if you read the original post I didn't "whinge" about anyone.

By 'whinge' I mean publically accuse them of damaging your bike without giving them a chance to either prove otherwise, rectify the problem or reply.

Sorry for the confusion.

Wrench. Had the same problem. Or a long file, so you have enough leverage

FILE?? NOOOOOO try and use a file to pry something and it'll explode in your face like a 3month out of date carton of milk, yuk.

as above, try it in a vice and give it lots of little tweaks until its straight

Hi.

As the title suggested i got a frame back from Armourtex (my brother collected it for me so didn't know it was wrong at the time) and it isn't the one that i took in. The colour was correct but after speaking with them on the phone they don't believe me that it is wrong stating that they "wouldn't make that kind of mistake".

Anyhow to cut a long story short......I took in a 60cm reynolds 531 road frame with cable braze-on's on the top tube and pretty standard simple lugs. What i got back has 'fancy lugs', rear mech hanger and no braze-on's.

If anyone has picked a 60cm frame up in the last week that wasn't the correct one then i might have your frame.

Also just wanted to add that they have missed a relatively big spot at the bottom of the head tube too so i'm not even happy with the finish on a frame that isn't mine.

Any suggestions welcome for getting my money/frame back.

Thanks

Got a photo of the one you took in?

.

Sounds like the one you got back is better...

.

Surely you just need to go in in person and sort it out.

Sounds like the one you got back is better...

this^^

thats well shit though. feel for you man. im sure it will get sorted though as some one else will get in touch with them saying the same thing...

They should be able to sort this I'd have thought - how many have they sent out in the window between you dropping yours off and picking it up, it can't be that many.

They're going to have to call those people up and check.

Yeah.... rang them this morning and they said that they "wouldn't make a mistake like that" and that unless i can prove that it is wrong then there is nothing they will do (i don't have a photo, idiot i know). yeah i know the new frame sounds better but it's pretty heavy and i have no idea what tubing it is. It was more of a long shot that someone on here might have the wrong one

Sounds like the one you got back is better...

Not if he wants to run a cable to the rear mech by the sound of it...

Bad service is so annoying when it's not acknowledged. Get all trading standards on them?

"there's nothing they will do" ? I can't believe it
They must have details of other people who left frames recently and should be trying to contact them to sort it out
Unless, unless they completely fucked up your frame and replaced it with the one you collected hoping that you won't notice the difference?

This is a fucking joke.