Evans Cycles

oops ;) sorry, I didn't look at it too closely

Got a job in Evans Cycles Cheltenham. New store - opens in two weeks. Just finished their 3 day induction in Crawley. Training at their Bristol store next week. Seem like a great bunch.

^ The devilry's in the detail.

Another example: i'd've bought this heavily discounted Morvelo dri-release t-shirt and used that ^^^^^^^ £5-off code to make it even cheaperer, but the shirt is a penny too cheap to qualify. Thwarted.

Just add a gel or something to the basket to get the fiver off

Just add a gel or something to the basket to get the fiver off

Yeah, good idea. I bought it with a liquorice Mule Bar (80p).

I, and perhaps to a lesser extent (because they just got looted), F. W. Evans Cycles (UK) Limited, thank you and EEI.

ECWEL5P

£5 of £20. Worked for me.

This code is working still.

So today I bought an old Claud Butler track bike, and the man from whom I bought it obviously wasn't very experienced with bikes and as I was cycling it home, the lockring loosened and fell off.
My house was about an hours walk so I thought I'd see if any of my lbs' would tighten it for me, but being a Sunday, they were all closed so I had to face Evans.
The sales assistant seemed nice enough, I showed him the problem and he said he'd take it into his workshop and see what he could do.

He came back out about a minute later with the lockring tightened. I said thank you and was all prepared to leave the shop when he told me he had tightened it with a screwdriver and hammer. I was annoyed because it's potentially damaging for the lockring, but I ignored it, and again started to leave.

He then said to me 'that'll be £11.50 please". Thinking it was some vain attempt at humor I asked him if he was joking, to which he replied "no" and continued to fiddle with the cash register. I asked him what it was for, and he replied with "labor charge". Outraged, I said to him "you can go back into your workshop and loosen it or I can walk out your shop without paying" he then mumbled something about there being no point in him going back inside the workshop, so I left the store.

Although I did manage to get it done for free, I still felt it should be shared as this will be happening everyday in Evans stores across the country and a lot of people will just pay the money and leave. The cheekiest thing about it was, he didn't even do it properly.

The bike is now, back home, with the lockring tightened properly by myself, with no noticeable damage.

It's okay folks, schools go back this week.

I went to Evans the other day to get some 11-speed chain lube. I came back home bitter and empty-handed.

It has come to my attention that I have portrayed myself as being quite rude to the sales assistant. I can assure you that I was perfectly polite and did thank him for his help

Can i ask which Evans you visited?

Also whats the first reason if i may :)

The one in Bristol city centre. And I have a couple of reasons, first and foremost, I prefer to support my lbs (Bike Workshop on Colston Street in case anyone is interested), but also because I find the workers often to be quite rude, and also it is quite expensive

Interesting, ill make sure to miss that one.
I totally agree, supporting the lbs, thats where the magic happens.

The one in Bristol city centre. And I have a couple of reasons, first and foremost, I prefer to support my lbs (Bike Workshop on Colston Street in case anyone is interested), but also because I find the workers often to be quite rude, and also it is quite expensive

So you like Bike Workshop because of the rude staff and it is expensive?

You should try Rapha. (actually their staff tend to be really helpful)

Whoops, I was unclear. I dislike Evans because off the rude staff and high priced. I find the staff at Bike Workshop very pleasant, and the prices are rock bottom. And I am a fan of Rapha

There you go. 12 pages of shit all in one handy place.

Although I did manage to get it done for free, I still felt it should be shared as this will be happening everyday in Evans stores across the country and a lot of people will just pay the money and leave. The best thing about it was, he did it, and I didn't pay him to do so.

Fucking hell. If I worked in Evans I'd be rude too.

Yes, this happens everyday, in shops and businesses all over the world. Customers just pay for what they receive, either before or having received it, whether a service or in tangible goods.

Apart from you, cos you're a special case, and you get stuff for free normally, cos the shop is blessed by your presence, and lucky to have within the space it pays for, and the people who need to be paid to work there learn stuff from you that helps them in the future. So it should be done for you for nothing. I'm amazed they didn't try to slip you a tenner for needing their services when you did. You really helped them by turning up in what is called, in wanker speak, a "distress purchase environment". You needed them, they helped you, and you walked out.

Maybe everyone is like you. Let's hope not, because every shop you walk into will have a hand written sign saying "Sorry, closed due to bankruptcy." So no food, no things, and no services forthcoming at all. And a long, hungry walk back to your cold home the next time you need a lock ring tightened.

Go back tomorrow and pay them.

There you go. 12 pages of shit all in one handy place.

Soz.

I only use Evans online - there is no lbs In this part of Cornwall unless I take a 90 min round trip in the car. My points are: 1) I had problems twice with the Evans website & phoned them instead & they were really helpful. & 2) my experience with lbs of all shapes/size/chains/independents/etc has varied on different days of the week with different members of staff, but generally find them poorly stocked & overpriced. Sorry.

Fucking hell. If I worked in Evans I'd be rude too.

Yes, this happens everyday, in shops and businesses all over the world. Customers just pay for what they receive, either before or having received it, whether a service or in tangible goods.

Apart from you, cos you're a special case, and you get stuff for free normally, cos the shop is blessed by your presence, and lucky to have within the space it pays for, and the people who need to be paid to work there learn stuff from you that helps them in the future. So it should be done for you for nothing. I'm amazed they didn't try to slip you a tenner for needing their services when you did. You really helped them by turning up in what is called, in wanker speak, a "distress purchase environment". You needed them, they helped you, and you walked out.

Maybe everyone is like you. Let's hope not, because every shop you walk into will have a hand written sign saying "Sorry, closed due to bankruptcy." So no food, no things, and no services forthcoming at all. And a long, hungry walk back to your cold home the next time you need a lock ring tightened.

Go back tomorrow and pay them.
Repped.

I'm trying to think of other places you'd go to expecting free use of tools and labour, or in fact where you'd hand over your property for repair without agreeing on a price, or discussing the nature of the work...?

Also, to have a pop at all Evans stores for this disagreement is unfair. From what I can tell, they have made significant progress in the past couple of years with their customer care and staff training.

Nah, I got shitall training. But casting a bad reputation on to a whole chain because of your experience of someone who clearly wasn't very experienced is a little harsh.

Fucking hell. If I worked in Evans I'd be rude too.

Yes, this happens everyday, in shops and businesses all over the world. Customers just pay for what they receive, either before or having received it, whether a service or in tangible goods.

Apart from you, cos you're a special case, and you get stuff for free normally, cos the shop is blessed by your presence, and lucky to have within the space it pays for, and the people who need to be paid to work there learn stuff from you that helps them in the future. So it should be done for you for nothing. I'm amazed they didn't try to slip you a tenner for needing their services when you did. You really helped them by turning up in what is called, in wanker speak, a "distress purchase environment". You needed them, they helped you, and you walked out.

Maybe everyone is like you. Let's hope not, because every shop you walk into will have a hand written sign saying "Sorry, closed due to bankruptcy." So no food, no things, and no services forthcoming at all. And a long, hungry walk back to your cold home the next time you need a lock ring tightened.

Go back tomorrow and pay them.

Repped.

I'm trying to think of other places you'd go to expecting free use of tools and labour, or in fact where you'd hand over your property for repair without agreeing on a price, or discussing the nature of the work...?

Also, to have a pop at all Evans stores for this disagreement is unfair. From what I can tell, they have made significant progress in the past couple of years with their customer care and staff training.

When I worked in a bike shop we would have done this for free. Not because we are kind harted souls but because little things like that, that take no time at all, will bring a customer back to the shop. I would have probably had a little chat as well. Its called good customer service and genraly brings people back to the shop. You can work for a national company but still give LBS sevice. Thats why some Evans are good and some arnt.

We did charge a pound for air though. Unless it was someone we knew, or a pretty girl, or someone who was frendly, or someone who was spending money, or the boss was away.

At the end of they day they provided you with a service and are completely justified in charging you for it. Granted, the price should have been discussed beforehand, and they should have done it properly with a lockring tool, and the labour charge was steep, but most shops will have a minimum labour charge exactly so they don't get tied up with doing lots of free jobs and can get on with making some money.

I still don't get why people expect bike shops to do jobs for so little money or foc. You wouldn't go into a barbers and expect a little trim gratis would you? Or go into Timpsons and expect them to polish your shoes for free, because it's a two minute job?

Bullshit. The attitude of the OP stinks. These are exactly the people that ought to be charged for everything - those who expect something for nothing. Sometimes I'll be somewhere and someone will do me a favour, and I'm grateful, but I'd never presume it. I'd always be aware if the transaction (or lack of). I'd never walk out and the laugh and say "are you joking?!" when I was stopped and told to pay. And also it's Evans, the guy doesn't own the shop. It's a big business and he's obligated to charge for services. If you don't like it, walk home. This is hardly another reason not to go to Evans, it's all part of the only reason: Big business loveless bike shop. Although I've had LBSs go at bikes with a hammer before.

Fucking hell. If I worked in Evans I'd be rude too.

Yes, this happens everyday, in shops and businesses all over the world. Customers just pay for what they receive, either before or having received it, whether a service or in tangible goods.

Apart from you, cos you're a special case, and you get stuff for free normally, cos the shop is blessed by your presence, and lucky to have within the space it pays for, and the people who need to be paid to work there learn stuff from you that helps them in the future. So it should be done for you for nothing. I'm amazed they didn't try to slip you a tenner for needing their services when you did. You really helped them by turning up in what is called, in wanker speak, a "distress purchase environment". You needed them, they helped you, and you walked out.

Maybe everyone is like you. Let's hope not, because every shop you walk into will have a hand written sign saying "Sorry, closed due to bankruptcy." So no food, no things, and no services forthcoming at all. And a long, hungry walk back to your cold home the next time you need a lock ring tightened.

Go back tomorrow and pay them.

If I took my car into a garage and they did work with the incorrect tools then charged me without a quote for me to approve I wouldn't be best pleased. You're speaking out your arse.