Evans Cycles

Isn't that the name of @BareNecessities ' bike?

Took a nut off an old pedal and swapped it with the stripped out one. Pedal functions fine now.

Will stick with the LBS from now.

So you knowingly went into a retail store ten minutes before they close...

What?

He went into a shop while they were open?

Perhaps they should close ten minutes earlier if they're not prepared to deal with customers at that time?

... and wanted an immediate solution or explanation to your problem?

Where do you get that from? I've read what he wrote more than once, I don't see where he's being so demanding.

As "warranty" is mentioned, then I'm going to go out on a limb and assume he's bought the pedals new from them.

And then been fed a line of complete and utter bullshit plucked out of thin air: “they can’t warranty then because I’ve been riding them on a fixie”. (Never was never asked what kind of bike they were on). I told him it is a single speed bike. He said “we still can’t because the straps means I’ve been pulling up on them”.

I was given all the bits back and just told to “have a look online and figure it out” and he kept saying “we are in a rush to go home.”

Outstanding!

If only that could have been dealt with differently.

If only...

If only...

If only...

Meanwhile in an alternative universe, a returning customer walks into a shop shortly before closing: "Sorry mate, I don't have an answer for you right now and we're about to close: give me the details and I'll make sure someone's on it when we open tomorrow."

Where in my comment did I say anything about not dealing with it? Or justifying the staff's attitude towards him?

My point was going into a retailer ten minutes before closing and expecting results doesn't really get you far, which for me is reinforced by him wanting to complain to Evans HQ.

@farewell Nukeproofs are renowned for doing that. Myabe riding SS/Fixed does have an effect on them or or maybe not.
What I do know is even riding them normally, I've seen enough do that so far. Depending on how old they are, they're a warranty issue for sure and they should have booked them in to at least get some information.

"Sorry mate, I don't have an answer for you right now and we're about to close: give me the details and I'll make sure someone's on it when we open tomorrow."

Yeah so going in ten minutes before closing isn't ideal but this kind of thing would have had @farewell out the door way quicker and probably more satisfied.

Anyway, your pedals are now working, I don't think that even if you complain to Evans in writing that you'd end up with anything more than the outcome you've already arrived at but if you find yourself with the time to do it...you never know.

#pedalgate

#pedalgait

Probably not even covered under warranty now because of the addition of a third party part - the tiny nut you swapped over.

My point was going into a retailer ten minutes before closing and expecting results doesn't really get you far, which for me is reinforced by him wanting to complain to Evans HQ.

That's bullshit. If you don't want to help someone past a certain time, close at that time. What's the point of being open for those last 10 minutes then? Plenty of retailers have stayed open late to help me out, I've been in a shop 45 mins after closing time before where the rest of the staff are closing up and one staff member has helped me out.

Imagine if all supermarkets kicked you out at closing time? Oh you've got a full trolley? Well we're closed now so fuck off.

I think you will find the tills will not work after a set time in "your" supermarket by trading laws.

I suspect you have not worked on retail .

Because they're just staff and don't exactly dictate when things close? Because they get replaced every six month by another individual who couldn't give a flying fuck about whether your item is broken or not as thy're barely there to remember the name of the next member of staff? Because staying after the doors are shut unpaid is shit and doing it a multitude of times a week sucks?

If that particular individual has stayed an extra 45 minutes was genuinely keen to help you, it's because they gave a shit and they deserve Kudos, because your case isn't a statistical standard.

I'm not disparaging the face that whomever helped him has a shitty attitude to work. I'm saying I can see the reason why that's all. Just being realistic, or maybe I'm just too headstrong in regards to this subject.

If you're officially open, expect to serve customers. Simples.

Because they're just staff and don't exactly dictate when things close?

Indeed.

We barely get paid enough to care and we're asked to do more.

I'm not disparaging the face that whomever helped him has a shitty attitude to work.

This.

It can be handled a lots better that work both way.

My point was going into a retailer ten minutes before closing and expecting results doesn't really get you far

It does at a decent bike shop, you could do this at my LBS.

But what Ed said.

A lot of companies are paying the staff up to the minute of the closing time and no longer - so by the time they have cashed up, locked up, alarmed etc they are frequently working for free every night, so it's easy to understand why some shop floor guys on minimum wage are keen not to work for free.

It's company policy that creates this kind of attitude, they could always pay for an extra half hour of staff time so staff are not rushed to close.

Also, in big chains like that staff would have very strict guidelines about what they can do re. Warranties etc. In my shop I would have just swapped on some replacement pedals FOC there and then, but I don't have a manager who would put me on a disciplinary for doing so.

Yes. Either write a complaint, or go to a different Evans Store, though I’m not sure which you went to. Many stores, like the one I work in, are great at dealing with warranties, and it seems that others fall short, which is absolutely crazy.

I think you will find the tills will not work after a set time in "your" supermarket by trading laws.

LOL.LOL.LOL. Maybe about 60 minutes after closing time, not the closing time on the supermarket doors.

I suspect you have not worked on retail .

Your suspicions couldn't be more wrong.

So we're in agreement, the guy's a twat, and going into a shop with the expectation of being helped even if it's only 10 minutes before closing is acceptable.

Great.

A lot of companies are paying the staff up to the minute of the closing time and no longer - so by the time they have cashed up, locked up, alarmed etc they are frequently working for free every night,

Not to mention 15-30 minutes in the morning to prep the shop ready to open up, I always have to spend 20 minutes sorting out the workshop before we open officially.

Starting times are no different in an office. I start work at 9am that doesn't mean I get there at 9am on the dot as your employer expects you to be ready to start working at 9am not just getting in a making a coffee etc some arrive 30mins before some 2 mins its up to the attitude of the person.

I worked in retail for years and yes its shit low paid work but if you like it and what you are selling / the industry then you help people. If you don't give a fuck then you get people that are very unhelpful like that whats happened.

At least you know not to go to the same shop again.

This also shows that some people have no idea about other peoples working environments and maybe shouldn't comment on them if they don't.

How do you take 20 minutes? That workshop is tiny

I'd largely agree, however it does depend on contract, job description and remuneration/ leave/ toil.

Nukeproofs are renowned for doing that. Myabe riding SS/Fixed does have an effect on them or or maybe not.

Really? I didn't see any reviews or forum posts on google relating to the issue of nut stripping its threads. My friend has been riding a pair on a fixed bike and never had an issue.

Meanwhile in an alternative universe, a returning customer walks into a shop shortly before closing: "Sorry mate, I don't have an answer for you right now and we're about to close: give me the details and I'll make sure someone's on it when we open tomorrow."

That how I felt the whole situation should of been handled. They could of been completely honest with me and just said to pop in tomorrow. Instead they just started coming out with all sorts of nonsense.

When I had a retail job for a while, we'd be half pulling down the shutters about 10 mins prior to the end, so that the people milling about could decide and pay, but no other customer could walk in. If someone ducked under the shutter, they'd normally face the inquisition and be sent out again.

That's what the bosses told us to do, so that's what we did. Almost every other store in Bluewater did the same.

Starting times are no different in an office.

Wut lol

Unless you mean call centre or similar (office as factory), in which case, yah.