Wiggle are being Nobs

Have wiggle fully ditched Collect+ now? Just placed a big ol' order, only to find the collect option is now with 'Doddle', with the closest collection point being 2 miles away. Rather than round the corner.

Bah.

It doesn’t appear as one of the shipping options anymore. Bugger.

Not specifically Wiggle. But defiantly Doddle. Now they are using the Rebound returns engine most returns options are chargeable it seems.
When I put in my work post code I am offered an Asda 3 miles away on a dual carriageway, this means going up and round said road to get in the car park. If I put in my home postcode (6 miles from work) I am offered a Morrison’s which is 500 yards from the office.
Who on earth programs these mapping lookups?

defiantly

Is this a really common uncaught autocorrect fail, or are there really whole bunch of people out there who don't know the difference between defiant and definite?

It’s autoconnect (sic) issues

Definitely autocollect.

Defiantly autocollect

ftfy

What a way of ruining a joke.

OK, it may not have been that good in the first place. :)

Wiggle just sent me back the stem that i just sent back to them.

It was the wrong stem the first time round, i look forward to them sending it back to me soon with some more Haribo.

We've entered the Infinite Haribo Loop™

I wanted Haribo but instead have a large bottle of Bondi Sands fake tanning milk with my FSA BB30 install/removal tools and Rotor BB

I had no Haribo in my last order

Wiggle are being nobs for sending me a scratched frame. The box indicates it's been returned once already. Now of course I have no idea why that other customer has returned it, but... the cynic in me thinks it was due to the exact same reason.

Now I have the hassle of having to make sure Yodel can collect the package at some point during the day tomorrow. And I don't have the frame I wanted.... they're not getting the Haribo back, that's for sure!

(Oh and btw, aren't they supposed to protect their customers' addresses by maybe NOT leaving a customer's name and full address sticking to the side of a box they're sending out to a different customer?)

Now of course I have no idea why that other customer has returned it

Write to them and ask? (The customer that is, since you've got their full name and address.)

Sigma provide Haribo!

That thought had crossed my mind. But in the end, I'm not going to get anything out of it even if my hunch is correct - there is no way I can warn the next customer who'd buy the same frame again.

And of course, it is possible that that customer returned it for an unrelated reason, and the frame got scratched either by him, or Wiggle themselves when processing the return. The scratch is not huge and it isn't immediately obvious, but once you know it's there, it's hard to miss too...

That's where my replacement frame is now coming from, so... that's good news :)

Each of my last 2 returns to Wiggle have required me chasing for the refund after they’ve had the return for several weeks.
I’m wondering when an unfortunate coincidence becomes policy...

Doesn't bode well for me. i have a watch with them that was warranty return within 1 week of receiving because it entered a bootloop each time it tried to connect to GPS

Each time I sent a mail and had a response within a couple of hours. Refund followed same day.

My frame ended up being refunded fairly quickly, about 2 days after it arrived back at their depot. So there is hope.

On a side note, they eventually sold that specific frame on ebay for over £250 less than what I paid for originally. Maybe they should have offered me more than £40 in vouchers to keep it...

Just ordered from wiggle.

It arived super fast, best price for item and no issues. Except one

No haribo

Is this a new thing?

Brexit

I got haribo from wiggle this week, seems it's luck of the draw. #boastpost

Tried to buy a helmet recently. Wiggle are using Hermes as a courier, who are nobs. It turns out that Hermes have an issue receiving addresses from Wiggle's ordering system, so my work address:

Spxtz
Room 509
University Building
Street
City
Postcode

appeared on the package as:

Spxtz
Room 509
City

and I couldn't update it myself, as I'm not Hermes' customer, Wiggle is. They had to send a replacement helmet in the end as the previous package is considered 'lost in the post'. So it took a whole extra week, what with waiting for Wiggle to exhaust Hermes options. They used Hermes for the replacement express delivery too, so obviously their service improves when you're paying premium rate.

The helmet was too big in the end, and the return was very smooth although I had to pay for postage myself as the item wasn't faulty. I kept the Haribo.