Wiggle are being Nobs

people who work in these places are human and sometimes make mistakes,
reasons why they won't come around and collect from you. it usualy costs £15 or so to collect a package as opposed to around £4 to send one.

If you are returning/exchanging items online it usually makes things 100x easier for the company if you just place a new order and get a refund on your old one.

changing your delivery address is not an easy thing to do honestly unless your order hasn't been processed. Redirecting a parcel always leads to problems courier companies are RETARDED with this kind of thing.

Bump.

I've been a Wiggle customer for years, spent lots - am a platinum customer. Ooh, get me.

Bought a bike a few months back. BB went in under 100 miles. No problem: warranty.

They said send it back in original box. Oops, had chucked it. They said they'd send another. Took day off work to wait for it. Didn't show.

Asked very nicely if they could just send me a BB. They did. It never arrived. Went to depot to check. Not there.

Told them, they sent another. It never arrived. Went to depot to check. Not there.

Still sending emails. It's now been bloody weeks. Getting a bit fed up.

They're trying to Wiggle out of it ..

How do you know it's Wiggle though.. and not some dodgy postie or depot worker? Double checked your address details?

Wiggle is bastards! THEY SENT ME THE WRONG FUCKING SIZE OF JERSEY!?!?!?

The return order includes a packet of haribo laced with ejaculate.

Wiggle is bastards! THEY SENT ME THE WRONG FUCKING SIZE OF JERSEY!?!?!?

You should accuse Greggs, not Wiggle.

I've skimmed through this thread, but will just add my 2 pence worth!
Take a step back and see it from their point of view.
I have worked in bike shops for a long time now, and i try and help everybody i can, but sometimes i take on too much. I end up running around like a headless chicken, no food or water all day.
I will then have a difficult or grumpy customer walk in, ask the most random questions, which i still answer, and then question my knowledge.
This is what sets people off in a downward spiral, being tired of someone not listening to your correct answers, rubbing off on myself, causing to be in a bad mood.
I dont let things like that affect me anymore, i just laugh it off, but some of the guys in the industry just get tired of "customers" like that, and it causes them to be less helpful to the next person.
In all honestly, i think on some simple ocassions, customers need to step back a little bit and be patient, as they will get the help they need. But unfortunately, they dont see the effect it has on that member of staff, the service they receive and how the next tricky customer will be treated.

There are a lot of things us sales people have to know, you have no idea. You have worked in Evans and think you know everything about what is out there, but that is only the surface.

Its sad and unfortunate that you have had a bad experience with Wiggle, but dont let it put you off. Cases like this tend to be one off, and entirely depend what is going on behind the scenes.

Hope that kind of explains a few things.

T.D

What I like about them - they are fast.
SJS took 9 days to deliver the bar tape for Max. With Wiggle is the next day and I like that when I buy online. Of course both seller have different stock and that's why I don't tend to stick to one only.

I've skimmed through this thread, but will just add my 2 pence worth!
Take a step back and see it from their point of view.
I have worked in bike shops for a long time now, and i try and help everybody i can, but sometimes i take on too much. I end up running around like a headless chicken, no food or water all day.
I will then have a difficult or grumpy customer walk in, ask the most random questions, which i still answer, and then question my knowledge.
This is what sets people off in a downward spiral, being tired of someone not listening to your correct answers, rubbing off on myself, causing to be in a bad mood.
I dont let things like that affect me anymore, i just laugh it off, but some of the guys in the industry just get tired of "customers" like that, and it causes them to be less helpful to the next person.
In all honestly, i think on some simple ocassions, customers need to step back a little bit and be patient, as they will get the help they need. But unfortunately, they dont see the effect it has on that member of staff, the service they receive and how the next tricky customer will be treated.

There are a lot of things us sales people have to know, you have no idea. You have worked in Evans and think you know everything about what is out there, but that is only the surface.

Its sad and unfortunate that you have had a bad experience with Wiggle, but dont let it put you off. Cases like this tend to be one off, and entirely depend what is going on behind the scenes.

Hope that kind of explains a few things.

T.D

My post isn't exactly a spontaneous and unjustified rant, is it? I've been waiting almost two months for a simple fix. And even after that, my whinge was only that I was "getting a bit fed up".

I think I'm being quite patient. I understand that it's unfair to write-off a supplier because of one bad experience, but they really are dropping the ball quite phenomenally with this one. I'm giving them another chance to send the stuff. If they don't sort it out I'll go elsewhere.

I'd always found Wiggle to be very fast until last week- ordered some clothes on Wednesday, checked the order status Friday afternoon, it said "not processed".

I emailed them to ask what that meant- had they run out of stock?

They replied that they'd just despatched the goods.

Whilst I would imagine that their systems are fully automated this did appear to be a classic case of an order being overlooked.

Hey ho- still much better than SJS who take circa 10 working days to deliver a chain.

Wiggle have just shown impressive customer service skills with me.

Reacharound?

Refunded your Power Balance band outlay?

I've used wiggle before and found them quite good. But mostly I use parker international. They just seem to be about a 3rd cheaper than any other shop. and they offer free delivery.
(im guessing someone is going to point out they club seals in their free time or something)

Just thought its worth mentioning good service.

btw, I have no affiliation or links with parker international.

Reacharound?

Refunded your Power Balance band outlay?

No; responded immediately to an enquiry about delivery in a pleasant and personable way. Praise where it is due.

Yup, my experiences with the Wiggle have been uniformly excellent- they are particularly good at refunding returns, so I have felt safe ordering 10 pairs of shorts to try on, for example, knowing that once they have the 9 non fitting pairs back, money will be back in my acc on the day they receive the goods.

Still waiting on an order from november......They can't seem to get accurate information from their suppliers

you want bad service, try dave hinde. what a fucking shower of twats. bare faced liars.

you want bad service, try dave hinde. what a fucking shower of twats. bare faced liars.

or velodrome shop or total cycling. both willing to take my money for something they knew wouldn't be in stock for months and months... but they didn't bother to tell me this until i emailed them asking why my order hadn't been delivered yet.

you want bad service, try dave hinde. what a fucking shower of twats. bare faced liars.

Not sure if it's still running, but the Dave Hinde eBay shop was a joke. Can't remember what it was called now, but it wasn't Dave Hinde. Every day people would leave negative feedback, only receive insults in reply.

Was it DHcycles. I bought a saddle and a setpost off them, without issue.

Idependent bike shops win, screw the webshops.

whats the difference skullie?

Idependent bike shops win, screw the webshops.

I went to Mosquito to buy a workstand. No bikes allowed in the shop and so i walked. The person to whom i spoke did not seem to know what a workstand was and spoke to a colleague. "Idon't think we sell them, try Halfords" I replied that I did not use Halfords. He went away again and then said that they could oder one in and it would be there in a week or two. I just thought that it would be better to oder it myself and have it delivered to my home.

It's well known that Mosquito is the worst bike shop in London isn't it?