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@s785
Opening a claim doesn't irrevocably mean she's going for a refund though - it's just saying look it's 2 weeks now where's my shit cos you got my dorra.
One easy resolution to said claim would be to transfer said shit to said buyer. No extra costs etc, just making clear you won't settle for people having half a grand of your cash and being "shambolic" on it.
That said we don't know what negotiations have occured. You're right, if a reasonable date for delivery can be agreed upon now, e.g. in the next week or less, then fair enough.
What a pain.