Please report dangerous drivers to the police - Roadsafe. Report to plod, not just whinge here.

Dear Mr ,

Thank you email.

Firstly I would like to express my sincere apologies for the dangerous driving of one of our employees, and would like to thank you for bringing the matter to our attention. At Ocado, we take pride in our professional reputation so it concerns me to hear that we have so fallen short on this occasion. Additionally, Jason Gissing, our founding Director, is a keen supporter of The Times ‘Cities Safe for Cycling’ campaign.

Using the details you provided, we have now identified the driver of the van at that time, and we will ensure that his manager takes the appropriate action to ensure a similar occurrence is not repeated.

Our drivers are fully aware and trained at the highest level to follow the Highway Code and to be careful, considerate and safe especially when driving near cyclists and pedestrians. You have brought great concern to us regarding the way this particular driver drove so dangerously near you and nearly caused an accident.

As part of our driver development programme we cover in detail the risks associated with vulnerable road users, including cyclists. This is a key part of our induction course and refresher training programme. Educating our drivers is paramount to us; as an example the LGV instructors are currently delivering a bespoke course to all our LGV drivers to raise their awareness of the risks associated with sharing road space with cyclists in London.

Thank you once again for bringing this to our attention and please be assured that we will do all that we can to make sure that this does not happen again.

Want to contact us? You can email us at ocado@ocado.com or call us on 0845 6561234 (8am-11pm everyday)

Yours sincerely,

Andy Bailes
Ocado Customer Service Team