I've had one of their excellent Alfine bar end shifters for quite a few years. Recently the thing seized up and I didn't know what to do - no amount of WD40 was making a difference. I sent a contact email via their website and got a speedy reply from Ryan, one of the owners. Fixing the shifter was very simple (tightening a bolt) but it wasn't obvious. Ryan was very helpful and even offered to get the shifter refurbished for me if the fix didn't work.
Everyone with Alfine hubs should buy their shifters in my opinion - they shit on the stock shimano ones!
JTek Engineering. http://jtekengineering.com/index.php
I've had one of their excellent Alfine bar end shifters for quite a few years. Recently the thing seized up and I didn't know what to do - no amount of WD40 was making a difference. I sent a contact email via their website and got a speedy reply from Ryan, one of the owners. Fixing the shifter was very simple (tightening a bolt) but it wasn't obvious. Ryan was very helpful and even offered to get the shifter refurbished for me if the fix didn't work.
Everyone with Alfine hubs should buy their shifters in my opinion - they shit on the stock shimano ones!