Evans Cycles

Fucking hell. If I worked in Evans I'd be rude too.

Yes, this happens everyday, in shops and businesses all over the world. Customers just pay for what they receive, either before or having received it, whether a service or in tangible goods.

Apart from you, cos you're a special case, and you get stuff for free normally, cos the shop is blessed by your presence, and lucky to have within the space it pays for, and the people who need to be paid to work there learn stuff from you that helps them in the future. So it should be done for you for nothing. I'm amazed they didn't try to slip you a tenner for needing their services when you did. You really helped them by turning up in what is called, in wanker speak, a "distress purchase environment". You needed them, they helped you, and you walked out.

Maybe everyone is like you. Let's hope not, because every shop you walk into will have a hand written sign saying "Sorry, closed due to bankruptcy." So no food, no things, and no services forthcoming at all. And a long, hungry walk back to your cold home the next time you need a lock ring tightened.

Go back tomorrow and pay them.

Repped.

I'm trying to think of other places you'd go to expecting free use of tools and labour, or in fact where you'd hand over your property for repair without agreeing on a price, or discussing the nature of the work...?

Also, to have a pop at all Evans stores for this disagreement is unfair. From what I can tell, they have made significant progress in the past couple of years with their customer care and staff training.

When I worked in a bike shop we would have done this for free. Not because we are kind harted souls but because little things like that, that take no time at all, will bring a customer back to the shop. I would have probably had a little chat as well. Its called good customer service and genraly brings people back to the shop. You can work for a national company but still give LBS sevice. Thats why some Evans are good and some arnt.

We did charge a pound for air though. Unless it was someone we knew, or a pretty girl, or someone who was frendly, or someone who was spending money, or the boss was away.