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@rbr
So today I bought an old Claud Butler track bike, and the man from whom I bought it obviously wasn't very experienced with bikes and as I was cycling it home, the lockring loosened and fell off.
My house was about an hours walk so I thought I'd see if any of my lbs' would tighten it for me, but being a Sunday, they were all closed so I had to face Evans.
The sales assistant seemed nice enough, I showed him the problem and he said he'd take it into his workshop and see what he could do.
He came back out about a minute later with the lockring tightened. I said thank you and was all prepared to leave the shop when he told me he had tightened it with a screwdriver and hammer. I was annoyed because it's potentially damaging for the lockring, but I ignored it, and again started to leave.
He then said to me 'that'll be £11.50 please". Thinking it was some vain attempt at humor I asked him if he was joking, to which he replied "no" and continued to fiddle with the cash register. I asked him what it was for, and he replied with "labor charge". Outraged, I said to him "you can go back into your workshop and loosen it or I can walk out your shop without paying" he then mumbled something about there being no point in him going back inside the workshop, so I left the store.
Although I did manage to get it done for free, I still felt it should be shared as this will be happening everyday in Evans stores across the country and a lot of people will just pay the money and leave. The cheekiest thing about it was, he didn't even do it properly.
The bike is now, back home, with the lockring tightened properly by myself, with no noticeable damage.