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@ExTra
I am not defending 44/17 and I agree totally that mechanics are just like the rest of us. But LBS does do the occasional things for free because they know you so maybe that's what he means. The same as Kinoko, I am by no mean a regular, been there a few times, know the guys, they know my face, this is it, but even then, they have given me the occasional bits for free and have done the occasional tweaking for free. The good thing about independent bike shops!