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@dancing james
WTF?
"Please kindly confirm the full address where your parcel should have been delivered.
Please also accept my apologies for any inconvenience caused.
Regards
Andreia"
It was the address in my order!
Your courier claimed the parcel was refused. This is nonsense as the delivery was to my place of work and there were about 10 of us working there that day.
I am finding your lack of acceptance that the problem lies with yourselves and your choice of courier extremely frustrating.
Strangely I know of two other people who have recently paid for next day delivery from yourselves and it has not happened.
Are you getting the picture? Your service is failing your customers.
This continued debate around the matter is not engendering any good will at my end.