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@Jezston
Is there actually a delivery company that isn't a clusterfuck of hateful incompetence?
Worked in retail some years ago and after ditching Amtrak we started paying (charging) more to use UPS because they were supposed to be good.
After they would occasionally just not turn up for collections from our depot, and would do things like leaving £2500 keyboards out in people's front gardens in the rain, we started sending any orders within zones 1-4 via minicab.