You are reading a single comment by @HatBeard and its replies.
Click here to read the full conversation.
London Fixed Gear and Single-Speed is a community of predominantly fixed gear and single-speed cyclists in and around London, UK.
This site is supported almost exclusively by donations. Please consider donating a small amount regularly.
@HatBeard
just popped into the new harris & hoole on london wall as they'd put a load of free drinks vouchers in our office mailbox.
first impressions aren't all that. massively going for style over substance.
blaring 30's music which made it all but impossible to hear/speak to the staff
overly complicated ordering process (tell person with handheld pos, repeat same order to person at the till, give a name to go in the system, give name & repeat order to barista
am sure they're currently training staff but when i went in there 4 people ahead of me in the queue and 9 people behind the counter, 4 of which were actually doing anything and it took 10 minutes to get a drink from walking in the door.
of course it will be massively popular with the city suits and it's nice to see shops put in effort to their coffee but it took twice as long to run out and grab a coffee as usual and i now have a pounding headache from the music they were playing.
also I ordered a large americano and it turns out they use the same amount of coffee in all sizes so they charge you 20p extra just to dilute it with more hot water.
so now i have a big cup of thin coffee.
4/10