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@tibbly
It's so much more. Some of the other stuff:
The restaurant is run by a woman who thinks she can speak cat language and her ex-gangster husband. They are the worst people alive.
Their food is bad but if you point this out the owners will scream at you, threaten you with physical violence and throw you out of their restaurant in a torrent of verbal abuse. Alternatively, they make spike your food to try and make you ill. You must also wait over an hour for each dish.
They confiscate all the tips from waiting staff. Waiting staff are not permitted to handle money or use the tills. If they question any of this they are immediately fired. Kitchen porters must also wash the owners' car.
They sell store-bought food as home made with a huge mark-up. Pasta, cakes, you name it. In fact, they constantly lie about every aspect of their operation. The things they make themselves are woeful.
Unhappy customers are dismissed as 'haters'. A growing chorus of bad reviews online has convinced the owner's that they are the victims of a smear campaign because their food is above criticism (even from Gordon Ramsey).
They are bullies. They bully their staff, customers, critics and even have a pop at intimidating GR.
But none of this goes even halfway to explaining Chef Amy. She has to be seen to be believed. The Facebook posts are pretty representative of her general manner but I can only recommend that you watch the show. People have started to uncover a few things about her online too - for instance, she served jail time for a fraudulent loan she obtained on someone else's social security number. She is horrific.