Yep. Max's first was terrible, seat-tube about 2 degrees off vertical in the lateral direction, pulling the rest of the frame out of alignment. He did replace it, but his response is what got me.
We measured it with string, a ruler and an angle-finder, sent him photo's of us measuring and his response was "I don't have the tools to measure for that" WTF?
Yep. Max's first was terrible, seat-tube about 2 degrees off vertical in the lateral direction, pulling the rest of the frame out of alignment. He did replace it, but his response is what got me.
We measured it with string, a ruler and an angle-finder, sent him photo's of us measuring and his response was "I don't have the tools to measure for that" WTF?