• How about Neil Berkett, CEO of virgin media? His email address can be found here http://www.ceoemail.com/

    Had to contact re service problems after normal customer services were unable to help, received a very quick and helpful reply and followup. Let us know how it goes...

    thanks for this, I dropped him a mail explaining what happened and my disappointment at the customer service.. Got something back within 10 minutes

    We will investigate immediately Mark, we take this sort of complaint very seriously. Please accept my personal apologies.

    This has actually made me feel better about the whole thing, will post any further information

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