Okay, so it's roasted by artisans who are? (I'll try and see past the negative baggage caused by the massive misuse of that word over the last 5-8 years).
Some information might help us develop a more refined opinion, but as stated, from the original information provided (not much), the response was probably to be expected.
Is it whole bean or pre-ground?
How are you brewing it?
Does it have a roasted date on the pack? (so you can tell if it is stale or not)
How do you like your coffee normally?
Okay, so it's roasted by artisans who are? (I'll try and see past the negative baggage caused by the massive misuse of that word over the last 5-8 years).
Some information might help us develop a more refined opinion, but as stated, from the original information provided (not much), the response was probably to be expected.
Is it whole bean or pre-ground?
How are you brewing it?
Does it have a roasted date on the pack? (so you can tell if it is stale or not)
How do you like your coffee normally?