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@markairsy1
I'd have another go at talking with them about it if i were you. depending on who you spoke to and the mood they were in, can also affect the outcome*. I know it shouldnt but it does..
*not specific to TFG but retail in general when dealing with independants or smaller companies without rigerous customer service guidleines in place.
and to concur with wrongcog, I have never had any issues with them and will visit the store whenever i am in London.