You are reading a single comment by @dcm2401 and its replies.
Click here to read the full conversation.
London Fixed Gear and Single-Speed is a community of predominantly fixed gear and single-speed cyclists in and around London, UK.
This site is supported almost exclusively by donations. Please consider donating a small amount regularly.
@dcm2401
I bought a formation face/system ex wheel set from TFG just recently. Last night my brother (who is a bike mechanic) assembled the sprocket and lock ring as he is stronger than myself and has better tools. I took the bike out for the first time and noticed the cog slipped immediately. I got off the bike walked back to my brothers house and the lock ring had completely shredded the thread. Now although this seems to be poor design/craftsmanship on system ex's part, TFG had sold the wheelset as fixed/fixed when the hub was in fact fixed/free, which obviously means I can't flip it. When I called up to ask if the hub could be replaced they said they there was nothing they could do even though they had sold me the wrong product and that was the end of the conversation and my money down the drain. Pretty appalled with the customer service and surprised that they were totally reluctant to replace a product they had sold with incorrect specification.