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@danns
Anyone who has worked in the bike trade for a bit soon realises that, just as there are good and bad shops there are good and bad customers. Every now and then you're treated to someone genuinely nice and despite whatever they've come in for (to buy stuff, get repairs, ask advice or just look about), they somehow go out of their way to brighten up your day.
...and then sometimes you get the complete fucking opposite. Doesn't matter how you treat them, what they want or how well you provide it, their negativity is all built up and searching for an outlet and you just happen to be there as the next target.