In the news

http://www.bbc.co.uk/news/uk-20662358

I dunno. Rings hollow to me. Repeatedly saying "we didnt think we'd be put through" doesnt count as an apology. I dont hear them saying "it was the wrong thing to do". Probably been coached by their employers for legal reasons to avoid certain statements.

+lots

The discussion is all about them, their thinking, their thoughts, their feelings, their intentions.

The point is it's not about them.