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@Lw.
Dredge....
What can I do if I feel my contract was mis-sold to me but can't find the copy the store gave me at the time?
I'm sure when I last upgraded (18 months ago), it was a special offer where you got the 24-month lower rate but were only contracted to 18-months - I now can't find the contract I signed when I upgraded and after being fobbed off a few times by o2's web-chat/phone customer support/the store about getting them to send me a copy of the statement I finally spoke to their complaints team who refused to send me a copy or help in any way.
What can I do now? Just keep paying it? Wait a day or two & try to speak to someone else? It's just really annoying because all I want to do is see the contract - I didn't particularly want to leave 02 at the end but they've been messing me about today and it just feels like they've pushed me towards that....