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@bothwell
i once complained to G4S about one of their drivers almost taking me out by booting it from a parking position by the side of a road without either indicating or checking his mirrors, suddenly braking in front of me (presumably without checking his mirrors), and then passing me and another cyclist ahead in secondary position much further up the road with centimetres to spare after I suggested his driving was sub-optimal.
G4S sent me an identical email to yours back and that was the end of the matter. I doubt the driver was ever investigated or that anything ever happened, but I, stupidly, didn't pursue the matter at the time. If I were to do it again I'd be replying and asking exactly what the investigation process will be, and what sort of result I can expect from the investigation. If I were also a cycle trainer like you, I'd intimate that a good result would be to send the driver in question on a cycle training course to assist his understanding of appropriate behaviour around cyclists.