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@marxist_vulcan
Spa have some really nice staff and some well...not so nice and this is by admission of a member of their staff....someone of them have short tempers and when they meet up with a customer with a short temper.....Boom!
My advice to you if take people as you find them......if they have been good to you in the past.....no reason they won't continue to be good to you.....don't cut your nose off to spite your face unless they were rude to you....then i would look for alternatives.......Peter has reason to have nothing more to do with them.....but do you?