Sorry, but absolutely no happy ending in this case, through Marxist_fixie I have literally been told "never to contact Spa again" while all I did was politely ask for a fast way to get the bits to me. They now seem to refuse to pay the return postage cost of the wrongly sent parts too.
To clarify....i spoke to SC and they told me 'That Dutchman who pestered us'.....then told me to tell Peter to 'Never contact them again'....and 'to do what i like and send the bags back if i want and will get a refund'.
They offered to pay the return postage for the saddle cycle loops......i have just sent them an email saying i will be returning the whole consignment and because of the cost of the stuff; i shall use Special Delivery@ £9.75 and expect that to be refunded as the cock up was theirs...i have not yet received a reply...so as yet they have not refused to pay the return postage on the whole consignment but they might and i will keep everyone posted.
One further point.....to speed things up...i called them by phone and discussed the items needed......they have accused me of not being clear in what i wanted.....if that were true...it is their responsibility to clarify but.....i asked for a Bagman and let them know, i had noted they had three different versions of the Bagman on their website and i asked on Peter's behalf which one works best with a Brooks B17 saddle.....bearing in mind a B17 has built in saddle loops anyway and they told me which one.....and i told them the cost of the deal is £174...he agreed and the rest as they say is history!......so they got it totally wrong and blame me into the bargain
To clarify....i spoke to SC and they told me 'That Dutchman who pestered us'.....then told me to tell Peter to 'Never contact them again'....and 'to do what i like and send the bags back if i want and will get a refund'.
They offered to pay the return postage for the saddle cycle loops......i have just sent them an email saying i will be returning the whole consignment and because of the cost of the stuff; i shall use Special Delivery@ £9.75 and expect that to be refunded as the cock up was theirs...i have not yet received a reply...so as yet they have not refused to pay the return postage on the whole consignment but they might and i will keep everyone posted.
One further point.....to speed things up...i called them by phone and discussed the items needed......they have accused me of not being clear in what i wanted.....if that were true...it is their responsibility to clarify but.....i asked for a Bagman and let them know, i had noted they had three different versions of the Bagman on their website and i asked on Peter's behalf which one works best with a Brooks B17 saddle.....bearing in mind a B17 has built in saddle loops anyway and they told me which one.....and i told them the cost of the deal is £174...he agreed and the rest as they say is history!......so they got it totally wrong and blame me into the bargain