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@JonoMarshall
In future go to the builder direct and (if possible) get to know your builder first.
Lee probably has little interest in your job (as John/14 will be taking some of the money for the sake of the head badge, leaving him with a tight job to turn-around at a profit).
14 have failed to manage your job properly (design and quality control) and now need to make good on their promise, or give you a refund... telling you to send in a BikeCAD design is laughable.
Also: Never pay in full without good reason.