I don't think you're presumptuous in expecting your frame to be in full working order after having paid as much for it and waited as long as you have. They should be absolutely head over heels doing everything in their power to sort this out for you as a priority.
I don't think you're presumptuous in expecting your frame to be in full working order after having paid as much for it and waited as long as you have. They should be absolutely head over heels doing everything in their power to sort this out for you as a priority.