Good service

I would be I like to deal with a reseller if the product end up defect, it's much easier to do.

I understand and agree to a large extent - if stuff goes wrong it is generally easier to deal with a reputable UK reseller to sort it out.

However, my experience with Gilles Berthoud was that I bought a saddle from Dot Bike as it was cheap. As the saddle broke in, the tension bolt became loose and fell out during a ride. I heard something during the ride but carried on going and the bolt was gone.

Unfortunately, nobody over here seems to keeps stock of the tension bolt alone. I spoke to Bicycle Workshop and they suggested speaking to Gilles Berthoud direct and gave me an e-mail address to contact him. I e-mailed Gilles Berthous to ask about the price of buying a new tension bolt. He responded by saying a new one was in the post (using my office autosignature address) and it arrived about two days later.

I am happy with the after sales service I received and for that reason wrote about him on this thread. As above, I also appreciate where you are coming from.

I think that the product is somewhat difficult to source here and, given previous experience, any after sales support will likely be best handled by Gilles Berthoud. I am very happy with the experience I have had on the only occasion I have had to deal with him.

Have to say that the GB mudguards are bloody nice - very good choice!