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@jackal
I've only just noticed this and whilst SJS undoubtedly came up with good service, I am curious as to why Giles Berthoud are "notoriously difficult to deal with".
The reason I ask, is that the one occasion I have had to deal with Giles Berthoud direct, I found him incredibly helpful and wrote him up on this thread as a result. The good people at Bicycle Workshop on All Saints Road suggested I speak to him direct and that he was very helpful - I have to agree based on my only experience dealing with him.