You are reading a single comment by @dancing james and its replies.
Click here to read the full conversation.
London Fixed Gear and Single-Speed is a community of predominantly fixed gear and single-speed cyclists in and around London, UK.
This site is supported almost exclusively by donations. Please consider donating a small amount regularly.
@dancing james
Wow, though not sure if this is just a standard email response as I am not actually an Addison Lee customer.
Dear Mr. Dancing James,
Thank you for your email.
I firstly would like to take this opportunity to apologise for the inconvenience caused by the driver.
With reference to the points you have raised in your email, In line with our internal disciplinary procedure, we have noted your complaint on the driver’s record and this has been referred to our Driver Liaison Manager.
Given the seriousness of this complaint, the driver in question will be made inactive and summoned into our offices. The driver will be interviewed regarding the incident and if deemed necessary, retrained at our Driver Training School. This is not the standard of performance we expect from a driver representing Addison Lee.
I totally accept and understand that no employee of Addison Lee should be behaving in this manner with any of our customers. Any such disciplinary investigation could lead to dismissal. Due to data protection, I am unable to disclose the outcome of this disciplinary but I can confirm as part of it the driver has been reminded of what is expected of any driver representing Addison Lee and the high standards we demand of our fleet. This type of behaviour will not be tolerated.
We appreciate you bringing this matter to our attention, as without this we will not be able to continue and improve the level of service we provide.
I apologise for the inconvenience caused and if you have any further questions, please do not hesitate to contact me directly.
Kind regards