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@tbc
The other day I was trying to buy something on my phone, and somehow selected priority dispatch rather than the free service, though I was sure I hadn't. I emailed them about it, and asked if they could give me the postage money back and deliver it normally instead. I got a reply within five minutes, and though they gave me a voucher for the value of the priority postage back, I'm pretty sure they still sent it priority. Which was nice.
But, their sweets always have gelatine in.
Nobs.