Any question answered...

Where do I stand with regards to getting money back on an item which was damaged when flying?

We went abroad and on the way home our cases were soaked (from being left out on the runway) they didn't look too bad but once we got home we realised that everything was ringing wet - on our gifts all the packaging had to be binned and my wifes hair stuff was broken in the process. Normally I wouldn't bother but the straighteners cost £140 alone.

I've emailed them and just get a generic response.

Is there advice on the internet anywhere about this kind of thing?

I had a bike damaged on a flight and got nowhere with the airline. Travel insurance would be your best if you have it (I didn't).