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@Polco
I never got a chance to phone him this week, however the spare part that was damaged arrived yesterday so thought I'd remind him this morning via email that we'd agreed he would give me a small refund for supplying me with a frame of a lesser value than the advert. He replied later today and refunded the amount, one month after I raised the issue with him! So all in all, he has some nice stuff, in my case he sent it out exactly when he said he would, but if it goes tits up don't expect it to be resolved in a hurry!