Wow never had to contact Kryptonite but I do love their products and having heard this won't buy anything else. I would say however that it is a shame that they do not offer the Fahg or new york lock with different cylinder mechanisms so that I could have 2 locks with 2 locking mechanisms and be rest assured that even if this happens it will get sorted and not leave me out of pocket.
Wow never had to contact Kryptonite but I do love their products and having heard this won't buy anything else. I would say however that it is a shame that they do not offer the Fahg or new york lock with different cylinder mechanisms so that I could have 2 locks with 2 locking mechanisms and be rest assured that even if this happens it will get sorted and not leave me out of pocket.