Rapha, nice but a bit pricey?

rapha have bummed me out for the first time ever. ordered tuesday morning expecting delivery (free option) within a couple of days per the many times i've ordered from them before. thursday evening and still no despatch mail meaning no delivery by tomorrow. this means i'll have to ride a (forecast chilly) sportive this weekend wearing a not-rapha baselayer.
it's enough to make me spit my soy decaf latte.

They've been a bit slack of late, I think because of the summer sale volume, but considering this is Rapha I would have thought they would have a contingency for this kind of influx. I mean, it's all about customer service as well as quality kit no?

My short sleeve city shirt took an age to arrive. I sent back another shirt last week to exchange for a smaller size and heard nothing back from them until I emailed to see what was going on yesterday. Got a short terse response saying they would let me know within 6 days.....

?