Bad traders

There's a forumer here from Planet-X (clue is is the name) and maybe you should get in touch with him about your qualms? My experience with them have been nothing less than brilliant and IF it is a one off mistake, your statement might be deemed quite hard hitting.

I have already done enough talking with various PX employees, none of it satisfactory TBH.
Getting a simple refund when you have been supplied the wrong product (and sent it back) should not be like pulling teeth!