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@roadwarrior
Great customer service from biketart.com (I used there ebay store)
I bought a 9 speed quick link on thursday- Package arrived the next day but it was a 7 speed q/l instead. Little miffed, E-mailed them, asked for a refund as I needed one for sunday and would go to a shop and get one in person. They E-mailed me straight away and offered to send me one special delivery so it arrived on saturday - They didn't even want me to send the old 7 speed one back. Plus haribo and Maoam chucked in.
Great service especially considering it was an item worth £1.50 - Mistakes happen but it's the way they are dealt with that counts.
On a related note - I'm finding some smaller ebay stores are much quicker at dispatching stuff than the usual suspects - I've had orders sitting with CRC and wiggle that won't be dispatched for 2-3 days.