Wiggle are being Nobs

bought a bike from wiggle about 6 weeks ago and as i live 5mins walk from them they asked if i would like to collect it was ready the day after i ordered it! i was told to phone the workshop when i was out side and they would bring it out to me, which i did and was left stood around outside for over an hour. the free complimentary tool kit was missing i emailed them to tell them as i had received an email asking me to review the bike and the free complimentary tool kit i got a reply in less than 10mins full of apologies and was told one would be sent straight away that was 3 weeks ago and im still waiting. cant really complain the bike was 45% off

Really? I live in southsea, and they explicitly say that you can't collect from them... Wish they would sort out a proper collection service.