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@Amygdala
Just got off the phone with CRC, they apparently don't know how many people were affected (despite claiming a figure 0.1% on their other forum posts) and want people to ring in: *+44 (0)2893343758 (9am-5.30pm). *They'll give you email updates on their ongoing investigations.
Still, I'm pretty exasperated that I've had to find this out serendipitously on a forum instead of receiving direct contact - especially as I was done for over a grand. Thankfully got the money back.